Jiffy Lube 16751 East Yorba Linda Boulevard, Yorba Linda, CA 92886

"Just called about a tune up at this location. I have used Jiffy Lube for years to get oil changes on all of my cars. More recently I had one done at a different location on one of my cars and it went okay. I called this location to service a different car and the guy who answered was extremely unknowledgeable. First he quotes for an oil change. Then when I let him know that I said tune up, he said, "Oh, well, ummm I'm going to have to ask my manager because we don't really carry that here." Okay, so I guess different locations provide different services?"

"Customer service needs to be improved. Please take 30 seconds to introduce yourself, ask the customer their name and how are they doing. Instead of you here for a oil change? Go inside and someone will be with you. 30 minutes before anyone said anything."

"Went here 2 days in a roll. One time waited an hour, and not one vehicle was finished. Went the next day at 4 pm and only 3 vehicles in line. Employee came out and asked what I wanted. Told me to go inside and talk with person at the counter, Person at the counter gave me an estimate of a 2 hour wait time once he found out it was a fleet account. This was is a joke. Won't be going back and will be letting my company know why."

"So fast and friendly. I've been there before, so I knew it wouldn't take too long. But I'd forgotten just how quick they are! I was in and out in less than 20 minutes. They performed an oil change, filter change, rotated the tires, added air, vacuumed the floor and cleaned the windows. Oh! And they honored a $15 off coupon I had! Really kind and quick!"