Carl’s Jr. 1890 McCandless Drive, Milpitas, CA 95035

"Saturday around 10pm I ordered a sourdough sandwich with French fries and no drink. 45 minutes later after eating it I got sick. I was up till 1 am using the bathroom at home. I was sick for 3 days. I was very weak and couldn't eat for days. I am now still getting over it and it's Wednesday."

"App let me order a breakfast burrito. When I got to the store they told me it's not breakfast anymore. I asked for a refund for the Breakfast burrito and they said no, fix it in the app. That is IMPOSSIBLE. I asked for a hamburger that was 20cents more and they wanted to charge me for it. They kept insisting I could fix this on the app because that's what corporate told them. No instructions on how to do this because you CANT. The staff showed no interest in taking accountability or trying to find an amicable solution. Ignorance and incompetence were all that was offered."

"A friend and I were recently there around 2 weeks ago. Our experience was what seemed like a scene from a comedy / drama movie to say the least. The lady taking orders at counter looked flush, exhausted and somewhat faint. She confused our orders more than once and told us they were out of ice cream so no milk shake orders (the main reason we decided to go there.) We later found out she was pregnant and wasn't feeling well. As we waited , what seemed liked for ever, for our food order we noticed the drive thru was backed up pretty far with cars as the lady was talking on her phone and the only other employee working was busy cooking, cleaning and locking the doors (at 7:30pm) all while making these funny monkey sounds and trying to get the lady's attention to bag our order. Upon finishing her phone conversation, she started looking faint and feel to the floor. We proceeded in helping help her up and called 911. Needless to say, she was taken to emergency for observation. (My thoughts are with her and baby and hope they're doing well). 45 minutes to an hour had passed and we got our food which happened to be wrong, cold and looked pretty bad (photo attached). In conclusion, my poor rating is not based on the service. Can't blame the employees for what I think is lack of training from a bad managed restaurant. I feel we should have and very well should still be offered a cash refund."

"I really love this location. It’s very clean and the staff was prompt and customer friendly. The food was hot and there was ample parking available. Definitely the best CJs in town!"

"This is about the worst Carl's Jr. I have ever been to and I have been to a lot of them. The woman taking our order was super sour and seemed like she had better things to do, even though we were the only customer at 6 pm on a Wednesday. The food was absolutely terrible! The criss-cut fries were overdone and beyond crunchy. The noise eating them could probably wake the dead. The double western bacon cheeseburger I ordered was burned and overly dry with hardly any sauce to make it better. The chicken fingers we ordered were also overdone and barely edible. To make the experience even worse, the sprite I ordered had almost no syrup in it and everything else we attempted to order was unavailable or the machines were broken. I would not go back to this restaurant and I highly suggest that anyone reading this avoid it too. As it is, it seems like no one goes here based on the fact I mentioned above... we were the only patrons at 6 pm on a Wednesday... i wonder why."