Honda Santa Monica Service
1301 Santa Monica Boulevard, Santa Monica, California, United States
About the Honda Santa Monica Service
Honda Santa Monica Service is a reputable car repair institution located at 1301 Santa Monica Boulevard in Santa Monica, California. Specializing in Honda vehicles, our experienced technicians provide top-notch maintenance and repair services to keep your car running smoothly. Whether you need routine maintenance, repairs, or diagnostics, our team is dedicated to providing excellent service and ensuring your satisfaction. Trust Honda Santa Monica Service to take care of all your Honda vehicle needs.
Photos of Honda Santa Monica Service
1301 Santa Monica Blvd, Santa Monica, CA 90404, United States
Opening hours of Honda Santa Monica Service
Monday:
09:00 - 21:00
Tuesday:
09:00 - 21:00
Wednesday:
09:00 - 21:00
Thursday:
09:00 - 21:00
Friday:
09:00 - 21:00
Saturday:
09:00 - 19:00
Sunday:
10:00 - 18:00
Reviews of Honda Santa Monica Service
"Sarah, the Service Manager, was extremely helpful and good to work with. Not only did she help with Honda Corporate to get a major transmission issue fixed, but she made her vast knowledge of the car and its systems easy for a lay person such as myself to understand. My interaction with her was easily the best that I’ve ever had with any car dealership representative. She was extremely sympathetic to our difficult situation and resolved our car issue in the best possible way. I will be back to Honda SM, because she’s earned my family’s loyalty."
"Said I needed a rack and pinion replacement with a bill of around $4,000. Took it to another repair shop and they said the rack and pinion was fine. Minor adjustment for $250 and I've been driving it since for the last several months and it's fine. Looks like someone was looking for some extra money. I still had to pay an inspection fee of 114 and a tow fee of 185 to tow it to another auto company. Will never go here again. *Advisor: Tiffany Baker. Not sure who was the manager at this time - I asked the manager to review the advice from the mechanic - he did and got the same result."
"Terrible Honda People of Santa Monica I bought a Honda HRV 2022 and was experiencing issues with the battery. I scheduled an appointment with Honda Santa Monica Service as my car is under warranty. I turned my car in Thursday morning, and to my luck, their system was down. The Honda advisor, Edgar Galindo, stated he could not give an estimate until the diagnostic test was done. Later in the day, I received a call from Edgar with an update regarding my car. He stated my car was missing a battery sensor, and the service was covered through my warranty. I wanted to reconfirm the information he was telling me was correct. I consented for Santa Monica Honda to fix my car and move forward with the repairs under the impression it would be covered through my warranty. The next day, I did not hear back from Edgar. I received a text message stating my car was ready and with an invoice of $740. I immediately called Honda Santa Monica and received many excuses from staff that Edgar was unavailable or not in today. I asked to speak to the manager for further assistance. I spoke with John Castro, and wow this guy is unprofessional and lacks customer service skills. As a patron, I wanted to know what changed from one day to the other. And let me tell you, this branch lacks problem-solving skills, and I was surprised to hear how John Castro talks to customers. He was condescending and misogynistic towards me. He did not offer to look into the issue or HELP, all he wanted me to do was pay my invoice. I received a call Saturday morning from another car advisor, Cameron, who stated there was a misunderstanding and the repair was covered through my warranty. I was relieved but upset that Honda of Santa was so disorganized and unprofessional. I am aware mistakes happen, but the lack of accountability and treatment from specific staff is uncalled for. The amount of stress Honda put me through was not right. I did not receive an email to survey my experience, as Honda knew they messed up big time. Due to my terrible experience, I will NEVER come back."
"Terrible scheduling - go to Marina Airport Honda service - way better and won't make you wait, then waste your time. The service manager here takes appointments, but doesn't have the staff to cover - had everyone filling out 'after hours envelopes' because they couldn't keep up. So strange, because he made it seem over the call for the appointment, there was no issue. "Bring it right in". Lame! Wasted about an hour of my time, rescheduled with marina airport Honda - way better service."
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