Pep Boys,

6325 Fallbrook Ave, Woodland Hills, CA 91367, United States

"The crew at the West Hills Pep Boys was amazing. My battery was completely dead and they took me in right away and replaced it in less than 30 mins. Everyone was super sweet and helpful and the process was made so easy. Highly recommend."

"I went in as my breaks and pads were replaced 5 months ago but they were making a noise. they didnt accept walk ins so i booked an appointment for 1pm the next day. I went in as was greeted by an angry not nice lady. her name was natalie. first she said its going to take long as we are over booked. then i explained my situation as i got off work early and i had to pick up my daughter so i had only 2 hour window to get this warranty work done. she still argued with me and mentioned it will take 4-5 hours to just get it in!!! she was very rude and i hope no one has to deal with her again. Then natalie tried to say the break and pads are not under warranty; after speaking to the manager the waranty work was indeed correct and approved. long story short, it took them 3:15 hours for a small break warranty work to be done. watch out and dont speak to natalie at that branch!!i wont be going back at all"

"Had a new set of tires put on, that took almost 3 hours. I was told between 60-90 minutes. I would not have minded waiting the hours, if they would have been clear at the beginning. I would have made other arrangements to get my things done that day, but I assumed it was only going to take the 60-90 minutes they originally told me. They didn't even take my car into the garage for the first 60 minutes. The work was done well, as expected. I don't have a problem with the quality of work. It was just the expected time that was the issue."

"Excellent service! Got me back on the road in no time, and was incredibly transparent with issues, fixes and so helpful with suggestions for work outside of their realm. Great team and great experience!"

"The Woodland Hills Pep Boys Auto on Fallbrook Avenue service went over and beyond my expectations I actually called this location about three times and spoke to the representative Luis to get an estimate on something very simple an oil change he was knowledgeable professional and did not get annoyed with my questions or how many times I called. The service on my car done by Moses was very accurate they also did a courtesy report of some repairs that I needed I was not expecting this level of service while checking out I female representative Lolli answered all of my concerns about the extra cost and repairs my vehicle needed and their level of importance. The cost of everything was very reasonable and fair. Before leaving this Woodland Hills Pep Boys location I had an issue with my cars dashboard being in the red and needed to be reset a different mechanic Joe stopped what he was doing to help me he got into my car and make sure that my car no longer had that red indicator light on the dashboard. Overall my experience at the Woodland Hills Pep Boys location was outstanding I will most definitely recommend family and friends come to this location."