Mrs. Fields 378 West Hillcrest Drive, Thousand Oaks, CA 91360

"My cashier, Madison, was very polite and accommodating. She also made really really really good pretzels. Madison definitely made my trip and I will be going as long as she works here."

"I just was there, ordered the Mozzarella cheese bites 10.99. They looked bad. I asked the girl if those are new she said yes. Once I tasted I almost felt like vomiting from the taste and smell(Usually they taste great). I asked her to make another or return and she was very rude its gona take time to make another. I asked for the owner she replied I am the manager like she owns the place. She refunded and looked angry and unprofessional probably she did not want to make new ones. So I left."

"Boy oh boy, I don’t think my experience at THE Mrs.Fields could of gone better. First I was welcomed and greeted by none other than Molly Ms.Field Norton. She was energetic and filled with life, and said the funny famous Norton catchphrase, “Hello welcome to Mrs.Fields”. Not only did a grin spread across my face like icing on the worlds largest cake, but my heart filled with giddy and excitement. As I ordered she walked me through the specials of the week. My personal favorite the hot soup. But I went with the creamy chocolate chip cookie. As she handed it to me she held my hand in place. I look up, fearful of what would happen next. And as I glance up she looks me in the eyes and says “thank you for your coming, please come again”. The only correct answer was “absolutely Molly M Norton” which I of course said, and I walked away. I don’t think I’ve ever been so excited to return. It was clean, tidy, and smelled like 1000 roses. Thank you for your incredible service Mrs. Fields, I will be returning."

"Check our their Halloween-themed cookies, delicious -looking and festive. There’s a spooky tree with yellow and orange frosting leaves that is the size of a sheet cake, and the pizza-sized jack-o-lantern is just darling. Mrs Fields has been around forever, and has been the gold standard of chocolate chip cookies for decades. I love how they do cookie art!"