Fremont European Inc,

41915 Albrae St, Fremont, CA 94538, United States

"After opting to support local businesses for the 100k service maintenance of our 2013 Land Rover Range Rover HSE, the experience turned out to be rather disappointing. Despite the strong recommendation from our neighbor, the overall service was hit or miss. The initial interaction was off-putting as the receptionist seemed quite dismissive and made the process of setting up an appointment feel like an inconvenience. The facilities were quite underwhelming, reminiscent of an overcrowded, old school style shop with no dedicated waiting area. The basic maintenance work which included an oil change and filter replacement was completed. However, the issue arose when I realized that the service light on my vehicle was still on. When questioned, the owner appeared to be clueless about resetting the service light. It was quite shocking to find myself in a position where I had to assist him, using basic YouTube tutorials, to try to resolve this. Despite our combined efforts, we were unsuccessful and I was asked to bring the vehicle back the following week, adding unnecessary inconvenience to my schedule. A week later, I was informed that a "special" device was needed to reset the service light. Unfortunately, it wouldn't be available until the following week and I was assured a call back once it was. It's worth noting that this call is yet to be received. All in all, this local shop failed to meet expectations. The level of expertise and service was far from satisfactory, leading to unnecessary inconvenience and a still unresolved service light issue. Though the dealership might be pricier, they offer courtesy vehicles and other amenities which when juxtaposed to the local shop's incompetence, makes them seem worth the extra cost. I regretfully conclude that my vehicle won't be revisiting this shop in the future."

"This what a 600 dollar job looks like.. i should be a mechanic if I'm going to have to check they're work after.. waste of money and cost me a days worth of work.. forgot to call that my car wouldn't be ready the same day i had to call to see what was going on. Save troubles .. find somewhere better"

"Friendly and knowledgeable staff. High quality service!"

"My car had some burning rubber smell and it was very bad. I first took it to another shop but could not find the root cause. Then I remember one friend had recommended this place to me years ago. I decided to try here. It was diagnosed quicky and fixed soon. I am really impressed about the quality of work here. My car is back with no burning rubber smells now and I definitely recommend this place"

"I went there for coolant leakage and technician immediately told cause of the issue, cost, how long it takes. Replacement took just one and a half day as tech said. All the staff are courteous, I definitely recommend this shop."