Capley's Collision

"I highly recommend Capley's. I was referred to them by a different business I was familiar with and was not disappointed. My 18 year old car had a roof with paint peeling and a 2.5 inch in diameter rust circle. Capley's took care of it, repainted the roof and also did some touch ups just because they saw it was needed. The paint job blends in great with the rest of the car! Great value!"

"Communication: 1/5 Trustworthiness: 0/5 Attention to detail: 3/5 Overall quality of work: 4/5 Was excited for Capley's to do the work on my 2022 SUV. Good reviews and good rates. I provided all the required parts before dropping off. I was told when I dropped it off that it would take them ~2 weeks. Dropped it off 1 month before Christmas 2022. Long and involved story short, I decided to drop by unannounced (which I ended up doing many more times after this) after I had not heard from them at the 2-week mark to find someone's boxed-up hot tub in the rear of my car. I opened the door to take a look and a rich cigarette stench emanated from the cabin. I checked the odometer and discovered that my car had been driven 500+ miles (obviously without my consent) since I had dropped it off. I confronted one of the employees about the whole thing. He lied and said he hadn't driven it and was just using it to hide the hot tub from his wife seeing it. But eventually confessed later that evening when I threatened to take my car and file a lawsuit that he had used it extensively. My wife and I were shocked and felt sick to our stomachs that such a highly rated establishment would allow something so completely wrong and unacceptable to happen and then to lie about it. From that point on I had to micro-manage the repairs on my car. Took them another 10 days to finish the work and involved me spending 7 hours one day assisting them on the fix. They did waive all fees, paid for the expense of the paint, eventually did a good job on the fixes, and got a good chunk of the cigarette smell gone, but I'm simply unable to recommend a place that tolerates such dishonest behavior AND does not communicate at all with their customers."

"I am so glad I took my car to Capley's Collision! I had a friend recommend this place to me. I hit something that knocked my front bumper slightly out of the frame. Other places said the whole bumper needed to be replaced, and gave me an estimate of $1600. I took it to Capley's and they said they could put my original bumper back in the frame for $200! It looks perfect again and they even got a couple scratches off of my bumper as well. Thank you!!"

"Took my car in after an accident in November or so, was told I'd have an estimate in a week for repairs, and that he'd look online to check out prices. Said "Oh, it's no rush, I'm heading out of town in a week." Apparently, they took "no rush" as "never." No phone calls were ever returned, and the only communication that occurred was after several months later and I had already given up and bought a car. I stopped by to grab my license plate and the owner mentioned off-hand "Yeah, looking at it it'll probably cost more to repair than it's worth" (keeping in mind that was a much different tune than what he was singing before, and that both opinions were reached after cursory glances at the car). Anyway, since this is several months later (a little less than a month ago), I realized I had misplaced my title and registration for the car, making the prospect of selling it for parts or scrap a bit more difficult, so I set about trying to find my title or some way that I could sell the car without a title or registration. 15 days later while I was out of town, Capley's sent me a letter while I was out of town telling me they were charging me $4,170 for storing the vehicle for 139 days, which readers should note I was under the distinct impression that it was waiting to undergo an inspection to arrive at an estimate until 15 days before hand. From the beginning until now, Capley has had my phone number, and even mentioned getting a note about one of my phone calls when I spoke to him. Other reviews said that Capley's would take a while to get to my car, but I didn't expect them to just... never get to it and have it rack up fees. This entire encounter has made an already stressful time even worse, and I do not recommend going to this shop. P.S. Staying true to form for their lack of contact, their voicemail box is full, so the only way to contact them is by either physically driving there (a difficult proposition for the 4 months that I didn't have a car) or calling and hoping to get someone on the phone, who will then tell you they will make a note and call you back. I'll let you guess whether that ever actually happens."

"Excellent body shop if you can get your car in. They are VERY busy and that is to be expected due to the quality of work produced there; but like I said, good luck getting in. They're backed up for weeks at a time. Great news for Capley's but not so great news for you. Call ahead to make sure they can even get to you. If they can, you're in good hands and you'll be highly satisfied with the quality of work."