America's Tire

"Had a negative experience at this center on 02/09 due to a hour+ long wait despite having an appointment caused by improper customer service. I was going on a time-sensitive road trip and had scheduled an appointment for tire rotation. Since I was stuck in the traffic on my way to the service center, I called in (40 mins in advanced) and the team was able to help me reschedule my appointment 15 mins later than the intended appointment time. It went downhill there after. I reached on time for my appointment at 3:30 PM and met the salesperson at the front desk who checked me in and advised me to wait citing “There were many guests coming in and my turn will come soon”. I waited for 30 mins and followed up with the same salesperson displaying the tracker link on my mobile clearly saying “Meet the customer service representative on the front desk”. I was again met with the same response with no ETA provided and I went back to the waiting area. I knew something was wrong since everyone who came after me were getting serviced. I then saw another salesperson who checked the status of my case and immediately offered assistance by prioritizing my vehicle after I said that “I have been waiting here for more than a hour without having any clarity on the process despite scheduling an appointment”. They also provided me a justification for the miscommunication and notified me about the normal check-in process since this was my first time getting a service. The servicing itself took 15 mins which I was satisfied with and the technician was available to answer questions I had. Overall, I rate this experience 2/5 because I had to pushback my plan because of the unexpected delay caused at the service center despite the appointment."

"Went there after experiencing the flat tire for first time. Fernando, Marlon and their entire team was very transparent about tire condition.They told me if it's not patchable, I can get a new tire but luckily it was patchable and that too at no cost. Checked in at 5:30 PM after getting my car towed there and was out by 7:15 since they are little busy in the evening, but they were transparent about it as well. Would love giving my business to them in future also."

"Absolutely had a great experience. I had a flat tire and I called them for an appointment, they said I can get my cars towed at their location and ordered the tires required with specifications of my choice. Got the insurance for all the four tires and left my car there. The tires were swapped with new ones and all ready to pick by Monday afternoon. Very quick service and quite reliable. Had been a member of discount tires for a while that why came back to americas tire here! Totally recommend it!!"