Wendy's 4320 Watt Avenue, Sacramento, CA 95821

"**Manager Theresa very rude and disrespectful** I Ordered two meals today and a cheeseburger was missing from the bag when we got home. Called the store to advise and she became argumentative. No customer service at all. We went in to talk and she still did not want to replace the cheeseburger or refund. Never have we ever experienced this with fast food and she couldnt just replace the dang burger. She does not like to be wrong. Bad service from a manger. Hope she rewinds the cameras to see it was never placed in the bag.She was reported."

"Everytime I go to this Wendy's they mess up my order almost every single time. This time they completely left out the meat patty in my Baconator, so it was nothing but bacon sauce and bun. And on top of that they always have you pull up to the front to wait an extra 10 minutes for my food so they can get their times cleared faster. I truly don't think I will be coming back to this one again."

"The people that were working tonight must be preoccupied with something because they had messed up the order in front of us by not giving them their Chilli but then I get home and realize they had not put one of our sandwiches in our bag. I'm just giving them 3.99 plus tax. Sandwiche was good fries were trash worse than any time before."

"The person who attempted to take my order in the drive thru couldn’t speak or understand English. Person at the window also spoke zero English. Still unsure if it was the same person. Both interactions were abruptly taken over by a manager to be completed. Both handoffs were done without an explanation. I began to wonder if it was me but then overheard the person behind me trying to order get the same results. Several minutes after paying a different worker appeared with my food (which was correct and delicious). Eventually the original person brought me my Sprite. However it was very wet, only 3/4 full, had no ice and the lid wasn’t on correctly. I’m all for giving people a chance and building a diverse work place, but anyone that’s customer facing has to be able to at least comprehend basic English. I’ve had easier conversations with deaf people and I don’t know how to sign."