H&M

"Blown away by the entitlement of the sales persons. I guess the employees believe that all they need to do is 'show up' and get paid, they have an air that they cannot be bothered to help a patron. I had one dress to try on. The woman attending the dressing room on Tuesday, January 24th at around 5PM handed me a number and demanded, "Bring that back to me on the hanger, please" --- Ok, she did say 'please', but seriously??? I can stick to Amazon, get it at home and not even have to throw it in the box when I return it. WHY in the world should I go into a retail store? I get that she doesn't like her job, and I am sorry that she can no longer 'work-from-home', but this is precisely why AI is developing bots to replace these people -- case-in-point: the McDonald's in Texas with no human workers. Not only did she ask me to bring the dress back to her on a hanger, she also pounded on the door to tell me "Hang that number I gave you on the door knob!" -- So I got scolded and yet as I hadn't been into an H&M in a very long time, I had no idea I was "REQUIRED" to hang the number on the door. Honestly, the whole scenario put me off. People who continue to perform this way in the workplace only perpetuate and speed up the process of bot-replacement, which means unemployment sores. I will stick to ordering online and sending it back before I set foot in this H&M again. At least Amazon offers true customer service, something that existed pre-COVID."

"Terrible experience. I got shirt this morning from that store. After 3 hours I came back for change the size. There was a woman like tazmanian devil. Tall, black hair and black long eyelashes and so ugly. She can’t do anything to be beatiful. I have never seen like that ugly woman. Anyway she said. You can’t change your shirt. Terrible communication with costumer. Never come back there."

"GREAT customer service!!! Appreciate all the employers there, my niece lost $ today & the employers working the register & manager graciously returned it to us, thank you whoever turned it in! Appreciate the honesty & service at this location!"

"Went to check out and there was no one qt the register. Waited about 5 minutes for an employee looking around for one didn't see any employees stuck my head in the back and had to ask for assistance and they said they would call someone. Not really happy about that. The two cashers where hiding around the corner gossiping and pretending they where busy."

"Client service is definitely not a crucial element in the training here. I asked the boy if they had a certain as well as he acted if I was bothering him ... ummm, I'm sorry I troubled you at your JOB!! I wound up not buying anything ... I simply went out. Thanks H."