Fashion Valley San Diego

"Came in to get my wife a shirt for a family event today. Immediately met with several young ladies that helped us out with current selections to include shoes. Ended up getting my son a toddlers shirt which is the cutest. Quality service is expected at brand name stores but they made us feel comfortable and at ease with our selection. Thanks ladies"

"This is an amazing location and one of the reasons is because of the outstanding customer care I receive from Tenille. I sincerely appreciate her hard work and dedication. She's a valuable asset to the company."

"This was the only high end store in Fashion Valley that followed my boyfriend and I around the entire time and there were several customers in the store who weren't getting that uncomfortable treatment. I made sure my money was spent at LV and Gucci. Their employees need more training"

"I’ve always been a big fan of the brand, I made a mistake & purchased the wrong size online so I thought no big deal I will just switch it in store, once at the fashion valley location i was informed they didn’t have my size, which was unfortunate so I choose to just get a refund for my shoes. The lady quickly said she would refund the amount to the card I purchased it on no problem so I left satisfied until 45min later I noticed the card number she refunded it to on my recipt did not match the card I have proof that I purchased them on. The lady (also the manager) offered me no further help for my situation and told me there was nothing she could do and that the card she refunded the total to was the card I “ purchased them with” which is not true because I have bank statements with times and dates to prove my purchase with this card. Overall a horrible experience and big money loss on my part. I was denied when asked if I could just take my shoes back and told that I can “re purchase them”. I received even worse customer service from the customer service number provided on my receipt were I got nothing but bad attitude & basically called me a liar. 0/5 stars for my experience with burrberry today."