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Apple Palo Alto
340 University Avenue, Palo Alto, California, United States
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About the Apple Palo Alto
Apple Palo Alto is an electronics store located at 340 University Avenue in Palo Alto, California. At our store, you can get expert advice in person, shop for Apple products, and receive support from our Genius Bar team. Whether you need help setting up your device, recovering your Apple ID, or replacing a screen, our Genius Support has you covered. We also offer sign language interpretation services through an on-demand video service, and in-person interpreters can be arranged by advanced request at no cost to you. Additionally, you can trade in your eligible device for instant credit, pay monthly at 0% APR with Apple Card Monthly Installments, and attend free sessions to further enhance your Apple product experience. Plus, we are committed to going carbon neutral across our entire business by 2030. Visit Apple Palo Alto today to experience the best of Apple products and services.
Photos of Apple Palo Alto
340 University Ave, Palo Alto, CA 94301, United States
Opening hours of Apple Palo Alto
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 18:00
Reviews of Apple Palo Alto
"Terrible experience purchasing an iPhone at this store. It took 3 days to set it up. At one point I was chatting with Apple tech support for 5-6 hours, and they couldn't figure it out. It turns out there is a bug in their software that occurs when users select an option for larger-size text. This all could have been averted if they had assisted me with setup in the store, which they would not do. After a lost long weekend dealing with the phone, I contacted the store manager Genevieve. The response was essentially "well I didn't know about the bug because I wasn't informed." Ok, well, you are a manager at Apple and I am talking to you as a representative of the store. I have used only iPhones and switched to MacBook in recent years, but this is it. I'm just done."
"Picked up Vision Pro from online order without demo took me 30 minutes! The sales person doesn’t seem to know what he’s doing and ask to measure my head size again after a long wait. Everything is pre-ordered two weeks ago but assembly is onsite?? The store was about to close so not that busy. There’s definitely room for improvement for the ops and sales team. The sales in other store are way more welcoming and efficient than this store."
"Very nice and clean store with all Apple products to purchase. Good customer service."
"No doubt, one of the best Apple Store outlets. Top notch service and efficient staff. Trade-in was very quick with my old iPad and laptop have been sold it. A large shop and getting ready for iPhone 15 launch ;)"
"Visiting Apple Store is like visiting a museum of modern art. Plus they have a lush free mini forest inside. Genius bars here at efficient, with pre-scheduled appointments which I highly recommend taking. The only con is finding parking, but that’s Palo Alto for you."
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