Madewell 4505 La Jolla Village Drive, San Diego, CA 92122

"Kristal was absolutely phenomenal. I came in after seeing a TikTok (Tanner Leatherstein) about the high quality of the leather in their bags. I knew I wanted to leave with one, but I couldn’t decide what would be the best piece to kick off my Madewell leather journey with! Luckily Kristal was there to hear my thoughts, and to offer her genuine advice in return. I left with a gorgeous new Sydney bag in the perfect shade of spring green, as well as a little lavender leather pouch to go with it that happened to be on sale! This experience brought a ray of sunshine to what was otherwise a gloomy day. Thanks again, Kristal & team at Madewell UTC! I look forward to my next purchases with you."

"Had a wonderful experience few days ago. Bough an amazing pair of jeans and T-shirts, selection was great and store associates were very patience and helpful (I had to shop with my 2 little kids). Excited for new spring collection and will come back soon."

"I used to work at a Madewell for years and know a lot about the brand and their customer service philosophy. I went in on a Wed night and about 10 min before close, they turned the music off, which we were never allowed to do until at least 10-15 AFTER store closing (it’s meant to make the customer hurry up and get out lol). So obviously it’s kinda rude and not good service. But it’s a very well organized store, great visual standards!"

"I love Madewell, and this store is a favorite. The staff has always been incredibly helpful and very patient with my unruly toddler. Not the biggest store, but it's darling and has a good selection, and includes a decent sale rack which is a must in my book. Nice dressing rooms and easy to find storefront."

"Madewell is one of my favorite stores, but the customer service received at this location was simply awful. The clerks didn't acknowledge me or the other guests when we entered the store, and they chit chatted amongst themselves about some weekend trip, neglecting to help me with a fitting room (so I helped myself) as I walked around the store. When I made my purchase, they nearly forgot to add the discount that I had brought up seconds before, and they did not ask for my email address for the loyalty program. When I asked them to add the points, I only remembered after I made the purchase, and the saleswoman haughtily replied "well, you can't now" and told me they would have to return the purchase, and enter it again. I decided it was no big issue and so decided not to, but she appeared fed up and annoyed with the customers, for no reason. The Carlsbad forum location has much better customer service, although the store layouts are more or less the same."