Concord Toyota Service Center

"Everything was good until I saw the service advisor throwing my key over the counter to the guy in the front. Watching my key dropped on the ground wasn’t funny but they both laughed and didn’t even apologized to me. Weird way to handle a customers keys and act like it’s completely normal."

"Our experience with this dealer and, especially, with Jan Paul Palomo is a 20/10. No mistake here, 20/10. Jan was at all moments super helpful, understood what we needed and adapted the offer to meet our goals. So, we’re very happy with the experience we had and will definitely come back next time."

"Billy, the service advisor was excellent. I had been told that the Perma Plating would take three hours, 9 AM to 12 PM. When I got there, Billy said that it would be done by 1:00 or 1:30. I told him that I had volunteer work that began at 1:30. He somehow managed to have my car completed a little after 11 AM. I really appreciate him going above and beyond to help me out. It would’ve been quite late to have canceled the volunteer work, so I really appreciate his kindness."

"I had an appointment for 8:40am. I was on time. I asked for an estimate of when the car might be ready and was told that the car should be ready between 11:00-11:30. I felt that this was a reasonable estimate. At 11:27 I received a text providing me with the results of my multi point inspection. I immediately responded declining additional services suggested. I waited until about 2:00pm and called Toyota service to ask how much longer it would be before I would get my car. The service rep returned my call and said my car was ready! Why the 2 1/2 hour delay? The shuttle driver picked me up at 3:03. I paid my bill at 3:20. I am certainly NOT pleased with this! I had other things I needed to use my car for, today! Jon Martin"

"Outstanding team at Concord Toyota! I haven't purchased a new car in 13 years. I absolutely DREADED the thought of dealing with car salesmen. When I purchased my previous vehicle, I ordered it online so I didn't have to deal with anybody. This time I had to go in and test drive and ask questions. What a great sales environment it was! The salesmen weren't swarming at the front gate like vultures as they usually do, and that right there was the perfect start to the perfect vehicle and transaction! My salesman, Cas, was as friendly and as knowledgeable as could be and not pushy at all. Everything just fell into place when it came to my vehicle. I grew up on Toyota vehicle and it feels good to be back. Financing through Toyota (with Bill) was a breeze as well. They all made me feel like family. I got a top-notch safe and stylish vehicle, with more bells and whistles than I could imagine! I am extremely satisfied with the entire team and of course, my new Highlander! Highly recommend this dealership!!"