BJ's Restaurant & Brewhouse

"Title: Disappointing experience at BJsRestaurant in Roseville, CA "I visited BJs Restaurant in Roseville, CA on last Saturday night with my family and was left feeling disappointed and frustrated due to a series of mistakes and poor service. After a 30-40 minute wait for a table, we ordered our food and I specifically requested vegetarian options for myself and my husband, as we are Hindu vegetarians. I also reminded the server of our previous mistake, where they gave us a beef patty instead of a veggie burger, and begged them to double-check our order to avoid a repeat. To our dismay, when the order arrived, my kid's burger was not vegetarian - it was a beef patty again! My daughter had already eaten two bites, and my 4-year-old son had also started eating before they told me mom It doesn't taste good and when we asked they mentioned its beef. I was appalled that the server didn't take our requests seriously despite our repeated reminders. The manager didn't seem to care about our complaint, and the server didn't offer an apology or explanation, simply blaming the mix-up on being busy. This experience was a huge letdown, especially after we had specifically asked them to get it right this time because of the last time bad experience in another restaurant. . It's clear that they need to improve their communication, training, and attention to detail. I would think twice before recommending this restaurant to anyone looking for a reliable vegetarian option or good customer service. 1/5 stars.""

"Took the family here after a day of Christmas shopping and it was a hot with everyone! We got there before the dinner dish and had great service with great food!"

"We have our work holiday party here each year. It was another wonderful experience this year. Anastasia and Naomi were so friendly and professional. Anastasia gladly added two more tables together to accommodate us who arrived a few minutes late. Made us feel welcome. Naomi as well was very accommodating and hospitable. I will always return here for sure."

"It’s good food the service could be better! The host was short with us! But we’ve experienced this at other BJs! So I don’t understand why the hosts at this establishment are rude!"

"Me and my wife came here for happy hour the hot wings were delicious but the personal pizza was as good as I remember. Please keep in pan the whole time because it keep its warm and the crust was crispy. Allen o was awesome he makes Express very nice. Very nice helpful He has a really good personality that makes it fun. You should keep them in the happy hour bar area. Everyone will love it. I would highly recommend BJ’s but please do something about the four slice pizza. 2 weeks later We ones again came around 4pm for happy hour with my wife. We ordered hot wings, avocado rolls as you see in pictures and of course the bouzouk for dessert. The hot wings were delicious in Hawk Hagen Way got them. I would recommend ordering them extra crispy. They come out good and hot. Once again, Allen was our server. He did a wonderful job. He always made sure we were happy. I would recommend going there on Fridays around 330-4pm. Next time I will try the personalize pizza again and see if I can have them keep it and the pizza pan to keep it crispy"