El Pollo Loco

"I love El Pollo Loco. They have some phenomenal churros, and I usually get the Pollo bowl with extra tortillas. It's actually cheaper to get the meal if you want the extra tortillas and corn chips, plus, you get a drink! The drive-through is very quick, and the employees are very friendly. They do have a decent atmosphere inside as well in case you want to eat inside. I don't think I've been disappointed with anything I've ordered from them so far, but again, I do recommend the Pollo bowl. Unfortunately, they don't serve black beans anymore, but around $10 for the meal just can't be beat if you're in the mood for Mexican food, give them a try. I'm sure you won't regret it!"

"Easy going Christmas atmosphere with excellent, concise service. The food was amazing. We will repeat."

"I actually like this location. Close to all the stores you need to go shopping. This restaurant is very clean. The workers are awesome. Especially the Gee. She’s very attentive and knows her menu. Definitely will be back soon"

"second time trying el pollo loco and this time was a much better experience than the first time. customer service was great and efficient. the manager Regina was very accommodating and friendly. The food came out in a timely manner and was better than i expected. definitely recommend coming back!"

"Working in a service industry is not for everyone. I said this so many times. I was at el pollo loco @ delta shores Sacramento when I try to order online as I always do but the app doesn’t take the coupon code. I step in the store and next 15-20 minutes of my stay can describe in four words, “ you are not welcome “. Ouch! The cashier was reactive and response with out listening and understanding the problem and when she mentioned to get a manager and I said ok, she replied, she will say the same as I told you so. My Q is, why did you refer my to your manager then. After a decent wait manger showed up and keenly listening to the cashier and not me. Then I introduced myself and the problem to her and she replied, app issues are not dealt at the store. As you all knows apps are the best way to order to beat the lines and earn rewards. In restaurant’s industry there is a monthly or quarterly managers meeting so please take these app related issues to these meetings and own your mobile app as you own your store. Now LAST, Listen to the problem sincerely, Apologize to the customer for any inconvenience, Solve the problem and Thank the customer. I am looking forward to visit this location again in few weeks as I always believe in a second chance."