BJ's Restaurant & Brewhouse

"Last night was the worse experience I've ever had at one of these restaurants. The service was ridiculously slow, we weren't seated with silverware, We had to ask for it twice, and when we did get our silverware, a lot of it was dirty. I understand our wait staff was doing some training, but it was definitely not an experience that was good. I asked about the fries, Twice, being gluten free, he said other than being cooked in the same fryer, which for me isn't normally a problem, they were just potatoes. I asked if they were coated with anything, he said no. I'm miserable today. Teach me to believe someone knows what they're talking about. But still, if someone specifically asks, and you don't know, you should say "I don't know" and then I'll order something else. The gluten free bun on my burger was over toasted and hard too. My mom ordered the BBQ burger with the onion strings. It's pictured with onion strings, you know the easy to eat ones? It came with big, fat, giant onion RINGS... Not what she was ordering and she wasn't alerted that there had been an update but the menu hadn't been updated either. The wait staff went on a break towards the end of our meal, which was fine, except the replacement didn't check on us at all. We had to finally wave her down, which I prefer not to have to do, it's the least polite way to get their attention. All in all, not an experience I wish to repeat. I don't believe we'll be going back to that location."

"Dining in is fine, but I have never had these guys give me a correct To-Go or Curbside order. Not once. And it's not little mistakes. It's always missing items or wrong items. I order To-Go, they screw it up, I don't order for a few months. Then I order again, thinking they maybe got better, and they just screw it up again. It's a shame. I like the food, when I get the right food or get the food at all. But I'm just not gonna bother with this place anymore."

"Ordered chicken parm with spaghetti. The spaghetti wayyyyy over cooked and soggy to point inedible. Need help with basics. Called manager and has no customer service skills. "I'll talk to my kitchen manager and cook". Doubt he said a word! Would stay away from this location till new management arrives!"

"Beautiful place and great food. We were here on Sunday afternoon, all tables were busy, but there plenty of room to sit down at the bar. I love the beer list on the wall (see photo) I wish my local BJ had space for a similar one!"

"Variety of options available for American style food. I enjoyed BJ's Brewhouse Bowl with Shrimp. Improvement needed is only for quick Service. It took more than 20 mins to get our dish Ambience is excellent! It is a great place to have party & meeting."