Mode,

815 West 2nd Street, San Bernardino, CA 92410

"Got money stolen. I had purchased a few item and the cashiers had told me to swipe my card twice. Since the first transaction had a problem I assumed ??? Then I noticed later she CHARGED me TWICE. I talked to the Asian lady who I assume is the owner and I told her that she charged me twice. I show her my bank statements and then says that her cashier didn’t charge me twice ! I never got my money refunded back and she basically told me to leave her store because she didn’t charge me twice.I was so upset. That was money I earned like at least tell me you are going to refund my money. I didn’t get a refund. Asian lady was so rude about it as if I was lying."

"Went in the store a few days ago to shop for look at some high heels for my fiancee and the moment I walked through the door, I felt unwelcomed. The lady who I assume as the owner of the store was sitting at the counter staring at me with no welcome or any kind of friendly greeting. The other associate that worked there was helpful but the asian lady sat there and stared at me the whole time and gave no assistance. Just sat there with no smile and stared at me like I stole something. When I realized the shoes they had werent the right size for my wife, I said thanks and walked out. The asian lady got up and followed me out the store. I dont know why so many of these asian store owners think that every black person that walks into their establishment, is coming in to steal. If thats the type of attitude youre going to have then you dont need to be in our communities. People can feel the negative energy, the moment they walk into your store, it doesnt hurt to be friendly especially if your business is already lacking customers."

"So since this place is under new management, comma I walked in today and swore I'd never go back to this place, the girls there were very friendly the place is really nice and organized they have a lot of cute clothes Q close, and the fading rooms are now open, The girl there was very nice I didn't feel like I did the 1st time when I walked in they were just following me around like I had stolen something didn't feel comfortable at all, But now since it's under new management the people there are very nice they don't follow you around, and, in fact they even help you look for something that you are looking for. I recommend to all the people that said they would never go back there to give it a second chance it's under new management, The place looks really nice and clean."

"So given this pandemic, alot of stores have not allowed the fitting rooms to be open. Which is understandable. I came here about 3 days ago, so I asked an employee as I was purchasing my 4 items that if these items didn't fit, could I return at any point. She said " only certain items you can return, & get your money back" I said okay no problem. 2/4 we're returnable. Some how 2 shirts I wouldn't be able to return. Okay I was on my way. I came back today. There was 2 older Asian women. One is the owner maybe, & the other is an employee. The employee right away as I came in w my bag, stared at me very rudely, & I mean rudely through her masks & all. So I already knew this was gonna be a pos transaction. So I explained what was told to me, she giggled & then after telling me she worked here for 10 years. Got the owner. She spoke in her native language, made sure I didn't understand her. Which I feel is rude. I'm not saying don't speak your language, but in this situation it rubbed me the wrong way. The owner was kinder, but still only store credit or exchange. After the first interaction w the rude lady, I didn't want either. I explained that I would never shop here. The owner just apologized. After I chose store credit, She said you have " 15 day to use" which wasn't said when I chose it either. I smiled & grabbed my receipt & left. F this place fr fr. I now have store credit for a pos place. With horrible service. Don't shop here. Unless you're 100% you're one of the lucky ones who fits into anything."

"Nice store the clerks were polite in greeting as I walked in. I went with my daughter we were taking pictures of dresses and no one didnt say not to. They did ask if we needed any help. They had several dresses to choose from in a good price range."