Under the Willow

"I asked the cashier when I purchased my item what the return policy was. She told me I could return it as long as the tags are still on it and I have a receipt. At no time did she tell me, if I paid with cash, I could only get a store credit! I returned my item and was told I could only get a store credit. I asked to speak with the store manager. She came out and told me this was the store policy. Although she was nice I was very disappointed. I just picked a couple of items that I really didn't want but I just wanted to get out of there and never return. I looked at my receipt when I left and it clearly states no refunds for cash purchases. You can, however, get a refund if you pay by card. Such a weird policy and not happy AT ALL!!"

"HORRIBLE. Do not shop here. Their return policy is a joke and is clearly their policy so they can keep your hard earned money when you decide to make a return. DON'T USE CASH! I purchased a coat which I was not 100% on, when I made the purchase I asked the cashier specifically if I could return for a refund and she said YES for 7 days as long as you have the receipt and tags are on. ((She NEVER said to me, ma'am since you are paying with cash and decide to return, it will be store credit)) Had I been TOLD the policy I would have used my debit card or not purchased at all. Great, so I made the purchase. **Note: I NEVER use cash. I always pay with a debit card, and this one day I happen to have cash on me. I come back to the store 3 days later because I decided I really wouldn't wear the coat much and I could use the money on other things. I go to the store, pull out the coat and the receipt and the cashier tells me, "oh, you paid with CASH, so its only going to be a store credit". Umm, excuse me? No, I paid with cash so I would like my cash back, please. They would not refund me. I asked that they contact the owner which they said they would and take my number. I left the store beyond upset and shocked at this type of business ethic. Later I received a call from another manager who told me that the owner would like to stick to her policy. Again, I was in complete shock that this is how they do business and clearly they do not have the best interest of their customers at heart, they only care about the sale they made and to keep the proceeds. The owner is Megan (Oborski) MacIntyre, she owns a list of stores, and I hope that you will not support any of the business's she owns. It's seriously disheartening that she thinks this is OK. DO NOT SUPPORT!!!! Blues & Shoes (Carlsbad, CA) Flourish (Carlsbad, CA) Ragz Revolution (Carlsbad, CA) Coolest Shoes in California (Carlsbad, CA) Under the Willow (Temecula, CA) Rivers & Roads (Temecula, CA) Under the Willow (San Luis Obispo, CA)"

"The employees were very helpful and friendly. A few of them helped me to find the perfect outfit and shoes for my occasion. They didn't give up when I was striking out. We found two great dresses for great prices and a great pair of heals to wear w them. Thanks to the manager for staffing your store with enough employees to really focus on your customers needs."

"Taylor and Amy are amazing! So fun and helpful. THEY became our personal shoppers. Maddy and Micaela are as sweet as a bean. I always try to stop there when I’m in town, it is my favorite place to shop. Great apperal, great prices. I WOULD RECOMMEND"

"My two daughters and I spent nearly $500 on clothes at “under the willow” and one of my daughters wore the pants that are pictured one time and the fabric completely fell apart. The store will not honor a return because they were “worn “so how else would they disintegrate except by wearing them? Horrible customer service.We will never go back."