LOFT,

12384 S Mainstreet, Rancho Cucamonga, CA 91739, United States

"Just left this Loft in Victoria Gardens. So disappointed in the customer service, lack of. No greeting, sharing of sale event or helping me set up a dressing room. No checking of sizes, etc. At least 3 people working and no acknowledgment at all during the 30 min I was in the store. Clothes were also wrinkled, not steamed. No wonder Loft is losing customers and closing its stores."

"Excellent customer service. Love the quality and fall styles !"

"The clothing is wonderful but it ‘s the customer service that is awful. They act like you are a bother when they are helping you out . They do not greet you when you come in. If you are a minority they ignore you. I have been there 3 times and thought it was my imagination that they ignore minorities but the three times I have been there they greet and help the person next to me and ignore me. I have to ask for help. They don’t greet or say thank you for into the store when checking you out. I must say this is the store that is closest to me because many have shut down. I think The Loft needs to train their employees on better customer services . I also think a secret shopper on behalf of the Loft should go in an see how minorities are treated . Also it’s a shame that despite the Loft closing many stores the employees that still have a job are still providing bad customer service. I can see why The Loft is losing money on sales."

"I love it when you can return an item bought online... and then turn around and take advantage of a 60% off sale!! Great customer service, sales, and selection!!"

"It's my birthday. I have rewards which gave me a free outfit. Its pretty cute too. When I joined loft card it was around my birthday too and I was hooked up that time with their clearance sales and birthday reward. Now they give rewards which is nice bonus with their clothes being a bit pricey. I would bought a sweater if it was my color and size."