Lucky Brand 418 Shops At Mission Viejo, Mission Viejo, CA 92691

"It was a very delightful experience. The costumer service was excellent! I highly recommend this store!!"

"Never coming back to this location again. This is the absolute worst lucky brand store I’ve ever been to. From now on I will go out of my way to the Newport location just to avoid their horrible attitudes. Thanks so much for that. Don’t bother coming here if you’ve got an exchange, you’re clearly not worth their time of day. Every other customer, except you, will be greeted. I called ahead multiple times to make sure they had the item I needed to exchange. Was told by Sarah over the phone that she did put 3 of them on hold for me to try on, and that she would be in until 7 pm. I was told this by Sarah TWICE. Arrived to the store well before 7, and was greeted by absolute SILENCE from all 3 employees on the floor, INCLUDING the manager Julie. They just stood there folding clothes, did not even acknowledge me or that I had entered the store. Not a single other customer was present at this time. It was literally me and 3 employees. I had to approach THEM, or else they wouldn’t have said a single word. I asked if Sarah was there “oh no she’s gone for the day”... Ok.... Told Julie THE MANAGER that I had 3 items on hold, and acted like she had no idea what I was talking about. She tells me that they don’t have anything on hold for me. Well someone‘s lying. She ends up finding them pushed to the back of a rack, and continues being more busy conversing with another employee. I was treated like dirt, and a waste of their time because I needed to exchange a DEFECTIVE jacket. I hurry up out of there, trying on the items as fast I can. At the register, Julie dumps my “$449” leather Moto jacket into the bag. No tissue paper or effort to fold it whatsoever. I ask her if she can please wrap it in tissue paper at least, to protect it. She goes “oh yeah...sorry”. Finish at the register, and I tell Julie thank you. Not a SINGLE word out of the managers mouth. No “goodbye” no “thank you” NOTHING. She simply ignores me and moves on to the next customer. Mind you, the only other customers in the store at this point was a mother and daughter. These employees couldn’t be bothered to give me the time of day, it was disgusting. HORRIBLE customer service here. Compared to the other Lucky Brand at Newport, this store is an embarrassment. I would never be treated like this at the other stores. They were so keen on ignoring me that I decided to wave and say goodbye in an extremely obvious way once I got to the front of the store, to see just how far they would go to ignore me. Of course FINALLY, one of the girls folding clothes says take care and I just had to laugh. Never again."

"I went there to exchange a jacket I got from another one of their stores and Gabriella helped me out. She was extremely nice and friendly and made the exchange easy. I would definitely shop there again."

"I’m way more used to shopping at places like Forever 21 and Gap, so needless to say my first time at Lucky felt like pure luxury.  The sales staff was so observant and really knew their stuff."

"I was long overdue for a nice pair of jeans. Not the $30 pair you get at a mid level store, but an actual nice pair of high quality denim jeans so I went to the best place I knew of, Lucky Brand! The store associate was able to help me find what style and fit was best for me and I found the perfect pair of jeans that fit just right. Expensive products but worth it for the quality!"