Honda of Oakland Service Department

"Had a really great experience. I showed up with a nail in my tire and a 2-hour wait time. They were able to get it done in less time, and everyone I talked with was friendly and helpful, especially my service advisor Carlos Molina. Thank you all so much!!!"

"Service Advisor Carlos M. has always been incredibly helpful and transparent about service both times I have come here to have work done on my car! I am so appreciative of how helpful he has been with working on my car and explaining the details of different services and when would be the right time to get them. Will definitely be back!"

"They replaced my thermostat but forgot to take out the old gasket. 600 miles later it started leaking and overheating. Had to get it fixed in the middle of nowhere."

"I dropped off my car at 7:30 am. I was told that I could t use my digital coupon. The Honda website wouldn’t download my coupon. Not my fault. So my oil change was $49 more than I thought it should be. I was told that it would take around two hours. I went to work. 7hrs later I had no call to pick up my car. I tried to call 5 times over the course of an hour. No answer and all voice mails were full. I keep being routed to an out of state call center. Who would transfer me to a voicemail that was full. It took me two hours to find out any information about my car. I finally got to pick up my car. I apologies. I paid way more than I have in the past and received the worst customer service that I ever have in the 10 years that I have been a Honda Oakland customer. I felt unappreciated and disrespected. I will never come back to Honda Oakland. While complaining about it to friends they informed me that the ownership had changed and they have noticed that the customer service is terrible now too and are also looking for another dealership to patronize."

"Had a flat tire, luckily close to where our car (Honda) was purchased. Distraught and unsure about how to take of this, drove to THIS location for help... Victor came to our rescue; Very informative, kind, and empathetic! So surprised at this level of customer service given to us! I would always come back here for our car needs and ask for Victor! Again, thanks Victor, you are exemplary!"