Hollister Co.

"Amazing shop and very nice shop. The workers were very helpful and whenever I had a question they new exactly what they were talking abt. This is also a very nice shop inside Irvine spectrum! Just a lively store and great selection of clothing! Love Hollister and will continue shopping here forever"

"Spent good one hour getting things on! Many cute stuffs are there and the staffs are pretty supportive and kind! We had a good time getting new out fits here! Recommended!"

"I was at this store to pick up online orders. One particular order was delivered separately to the store about one week apart, so I was expecting two bags. Employee A was struggling to locate the first bag of the order. Employee B (the incompetent and rude) came over to "help" employee A. Incompetent employee B told me I am all set to go (without the complete order). Because she could not locate the first bag in the system, she told me to call the customer service. I was like... what?? I immediately told her I got an email confirmation that all my orders were delivered to the store. In the meantime, Employee A finds the first bag from the back. I was angry and told Incompetent B that she almost sent me back without my order. Incompetent B turns into Rude B and says it is much easier to ship my order to my home. So, it is my fault to ship my order to store??? Rude B never apologized."

"I have receipt and still denied exchange my sweater! Manager Victoria and Amanda said they can make the decision. She said must be exchange in 7 days. However receipt says return policy within 30 days. Sofia didn’t even come and talk. Rude! I am disappointed with this company. And a few days ago worker eating powdery cookies at the register while I was paying. She touched with her dirty hands to scarfs and put back to floor! Disgusting! They are welcome to review thru camera! Read other people reviews talking about same issues. I contacted with the customer service and going to contact with District Manager! They need to hire professional managers to run the place!"