Abercrombie & Fitch 2118 Brea Mall, Brea, CA 92821

"If I could, I would leave 0 stars!!!! I don’t know who hire the people working here, but basic manners and normal behavior should be a MUST when interacting with paying customers (and non). I am not going to write the whole thing because is way too long and I already complained to whomever is in charge. Definitely, we will never shop here again…. I won’t be missing anything, that’s for sure!"

"I’m not one to bother writing reviews but I had such an awful experience in here today that I had to share. While I was checking out with my mom at the cash register, we asked the associate if they had a pair of pants I was interested in buying in a bigger size. She said they didn’t and it was sold out online as well and tried to reassure us that the ones we had should be fine because they were stretchy. Upon trying them on, me and my mom both decided they weren’t stretchy and mentioned that. The associate helping us out had no issue with this comment, but upon this remark the associate next to her started smirking, went out to another sales associate, and began loudly making fun of us to the other associate. I made eye contact with her, and upon this her and the other associate walked away laughing. Deeply hurt and confused by this hostility, I asked another associate if it would be possible to file a complaint somehow, as I felt that the associates behavior was uncalled for and hurtful. Instead of apologizing for the experience, he immediately said that he didn’t hear anything, in an immediate attempt to deflect blame from himself. I understand retail workers don’t have to like all their customers, but I walked away humiliated from the experience, and I’m shocked that is how employees would treat any customer, let alone someone spending over $200+. I’ve never had such an awful customer service experience."

"Great products and quality but the 2 stars is for the service . But customer service sucks or the “by the book rules” I think it’s pretty stupid not being able to exchange shirts for a different size . With tags still on but no receipt cause they were a gift. I think that rule needs to be changed because at the end of the day there’s no profit lose from either myself or the business."

"I came to return a pair of jeans that I ordered online for pick up here but was sent the wrong pair. This has happened before so it's not a big deal. However this time my experience at the store was so different! The cashier was very condescending saying the SKU's didn't match over and over. It didn't matter what I said she kept talking over me saying they don't match. Then she actually asked the entire line of people that she had waiting on her if they understood what I meant because I "didn't make any sense." Yes I know, the audacity. I couldn't comprehend her lack of empathy and unwillingness to better understand. I was sent the wrong item how are you making my life harder? One customer actually started shaking their head in disbelief. She was the only cashier up there had a line full of people and decided that was the best thing to do. I asked if I could have her name and she said she was the manager and didn't have to give that out. After I asked for her name she calls an associate to come help me then leaves to the back. Her energy was negative, dreadful, and nasty. Being a regular at this store I can honestly say the other girls and gentlemen I've interacted with have always been polite & helpful. This review is for the cashier 02301483 I hope she has better days ahead of her. Transaction 3863. 02/23/23 15:25 I've filed a customer service feedback report & hope to hear back from upper management. Incident report: PI4RFT"

"One of my favorite places to get clothes. My friend introduced me to Abercrombie and I'm glad he did. It smells great too! I just bought a cardigan and a polo, I think I'll be back to buy the cologne too. Friendly staff!"