JCPenney,

1203 Plaza Dr, West Covina, CA 91790, United States

"Nice and clean store friendly staff..lines get extremely long during sales for check out other than that they have many options for things to buy!"

"My lady and I went shopping for Hawaii trip. The lady at the register was a good sales rep and displayed good customer service skills. We saved a lot with her recommendations. I appreciate that."

"Need more stylish clothes in petite section. Also long lines one register open sales lady talking to customers any tim of day The nice women at "Returns" helped me purchase my items since I'm disabled and they don't accomdate ppl with disabilities ."

"Navigating the store's aisles, the monotony of the shopping experience seemed to stretch endlessly before me, a seemingly interminable journey through shelves stocked with various goods. The fluorescent lights overhead cast a sterile glow, accentuating the mundane nature of the surroundings. The rhythmic hum of refrigerators and the distant murmur of fellow shoppers further contributed to the overall sense of ennui that permeated the air. As I pushed my cart forward, each squeaky wheel turn echoed my sentiments of boredom. The shelves, neatly organized and meticulously arranged, failed to ignite any spark of interest. Product labels, boasting vibrant colors and persuasive slogans, blurred into a visual mosaic, blending together in a sea of consumerism. Occasional announcements over the store's intercom punctuated the otherwise monotonous atmosphere, their robotic voices conveying promotions and reminders that failed to capture my attention. The smell of cleaning supplies lingered in the air, a faint reminder of the perpetual battle against germs and dirt within these retail confines."

"Really poor customer service. Had an item I wanted to return, never used, receipt and all but it was around the 60 day mark since purchase. Refused to give refund because they have “signs all over the store” stating that passing the return window would not get you a refund, even with proof of receipt. Would not even allow store credit for the full value of the item. Really poor business model, no wonder why you see the store so empty. Wouldn’t be surprised to see a “store closing” sign one day soon"