Black Angus Steakhouse

"I try not to give bad reviews, especially when I've eaten at a place multiple times without an issue. So maybe this review is an isolated incident. Either way, I was pissed off enough to write this. It's Valentine's Day, and I know a restaurant like this is going to be busy. I didn't go there to eat. Only to get a single creme Brule to-go to accompany my home cooked Valentine's dinner. I started by trying to order ahead online, which never went through. So I figured since I work only 3 blocks away, I would just stop by and order with the hostesses. I walk in, and it's busy, as expected. I hear the hostesses telling some of the walk-ins that it's almost a 3 hour wait. I ordered the single creme Brule, and there's a $2 packaging fee on a single $8 item. That didn't bother me at the time. 30 minutes go by, and I'm starting to wonder what's taking so long for a dessert that's probably already pre-made. I wait another 10 minutes and walk up to the hostesses and ask about the status of my order, and one of them, quite possibly the manager, says she'll go check. Well, she never returned for the rest of my time there. Another 25 minutes goes by, I'm now over an hour waiting for 1 CREME BRULE. I walk back up to the hostess desk and check with the girl who took my order. She can't believe I haven't received it yet and runs off to check. A few minutes went by, and she rushed over to me with my order. She hands it to me and apologizes. To which I replied, "This is ridiculous!". She also agreed that it was ridiculous, and I walked out. After I got home and actually looked at the dessert, I could see that they didn't even torch the top to crisp up the sugar. All that waiting for a creme Brule, and they didn't even do what makes it creme Brule. Now it's just custard! Also, this is a good example of why someone should not tip until service is received. Sadly tipped at the time of purchase. There was no compensation or anything to make me, as a customer, to feel better about the wait or the subpar purchase I made. Even if the threw in a squaw bread it would have eased my nerves. I don't know if this place just missed my order or what. Busy or not, no one should wait over an hour for a mostly pre-made dessert. I don't go to black Angus much but I'm sure I'll be back and hopefully have a better review for another occasion. One other thing, the guy standing next to me in the waiting area had placed his order from home around the time of mine and drove 30 miles to pick it up. He didn't get his till sometime after mine, as he was still there when I left."

"The best Ribeye steak! The bread is delicious, the place is very quiet and well decorated, the service is slow it took them 20 min to bring the check I almost left the restaurant without paying."

"Update: Got the Campfire Feast for two (now $5 more expensive) and paid an extra $4 for the Wagon Wheel Sampler appetizer. Unfortunately some of the regular sidekicks are now defined as premium for an extra charge. The Wagon Wheel Sampler is about half the previous size with smaller portions. Update: Prices have increased a few dollars again. Ok, if you have a coupon for one of the special offers. Update: We used today's coupon code to get a lobster tail with any steak entree. The lobster tail was small as expected, but the sirloin steak was good. The disappointment came when we noticed on the bill that a baked potato with everything on it that used to be counted as a classic side, is now an additional $2.25 charge. The baked potato was overcooked and dry, so I had to use the leftover butter that came with the lobster. So I won't be getting a baked potato in the future. Update: Our best experience ever at this location, totally due to our amazing server Julia D.! She was very friendly, enthusiastic, super fast, and actually told us that she loves her job. It really showed. She should be promoted to a supervisor to train all of the other servers. We got the email special of steak, lobster, and fried shrimp. All were very good. Update: Got the Lamb special entrees. There was very little meat on each of the 3 pieces, mostly bone and fat. The taste was just ok. We would not order it again. Update: Got the BOGO steak special of two Ribeyes. Both were tender, juicy, and flavorful. Also got a Peach Tea mock tail, it was excellent. Update: Got the BOGO steak special of two Ribeyes. Both were tender, juicy, and flavorful. However, this time there was a lot of fat and white connective tissue in each steak. Hopefully this was just a one time occurrence, and not a cost cutting measure of lower quality meat. Update: Got the BOGO steak special of two 14oz. NY Steaks. One of the steaks was very good and the other had a lot of white connective tissue, similar to the Ribeye steaks last time. This is leading us to believe that lower quality meat is being served as a cost cutting measure. Update: Got the BOGO steak special of two 14oz. NY Steaks. This time both steaks were very good and only one had a bit of excessive fat and white connective tissue."