Jack in the Box 5141 Jackson Drive, La Mesa, CA 91941

"I cannot recall the last time, if I ever given a 1 star before. This one is warranted. The team at this local Jack and the box seems to not know how to work thier POS. I have for many years been able to request a special order of a tortilla, egg and cheese as it is a lower price than the expensive meat lovers burrito. I don't eat those meats in the burrito so I to pay near 7.00 for a simple order is insane. I always go to other locations and get the order I requested above foe approximately $2.50. This is reasonable for what I get. Never have I had a cashier on the drive through say no we can't do that and then have thier manager say the same thing. I'm thinking maybe they aren't aware of how to properly ring simple requests. Maybe that's it. But it was interesting after they state " He says we can't do that" I said ok. Then they don't ask if I want anything else just a sorry. I wait 2 cars so they can depart and as I pull through I see them hiding from the window. I was disappointed in the service for sure. I am going to go to another location and get this same order with no problems closer to my house. They will even offer to ask if I want something else and I might just take them up on it. Sorry, just super disappointing that a leadership team doesn't know how to take care of its customers when it does nothing to the bottom line. You have a button for each thing and it rings it appropriately. Off my rant. Hopefully they figure it out. I won't be back to this location."

"Just got this sourdough jack which is supposed to have bacon and tomato. But what I got was a beef patty and cheese squirted with ketchup and mayo. If I pay for a whole burger I'd expect to get the whole burger."

"You guys need to hire people at night time. This is fast food for a reason. Me sitting in the drive through for 18 minutes is ridiculous. I literally sat in front of the drive through order menu for an additional five minutes at 1045pm at night. Why does it take this long to order food? Bad customer service. Last time I will return to this Jack in the box. Seriously 22 minutes to leave with my food. The best part is the employee was drinking soda in front of me while I was waiting for my food. I didn’t know jewelry was also professional. They have hanging out your shirt on serving food and fast food restaurant. This will be the absolute last time I ever go to a Jack-in-the-Box again."

"About 10% are somewhat full size curly fries, the rest was the scraps of the batch."

"Are you kidding me? where did you find this "employee"!? I've never been treated so rudely and badly by a restaurant employee in my entire life. not only that, but they got my order wrong. To be honest with you, I don't think I'm going to eat the food. I don't trust it it hasn't been tampered with. After waiting for over 5 minutes for someone to take my order, (when I saw three cars in front of me get served) the rude hostel irritated attitude that spewed from the person at the window was just unbelievable... I will definitely not be back, to be honest with you. I don't know if I'll ever go to any Jack in the Box after this. I added the Supreme croissant and added sausage they charged me for it but they didn't give it to me"