Max Mara 3333 Bristol Street, Costa Mesa, CA 92626

"Bought a coat on sale for $2k, wanted to exchange for another item or a size, they told me after that it was a final sale - this place is a total scam! Nowhere was mentioned, not on the recite that you can not return or exchange expensive world known brand! Besides, the store is a franchise - they break USA regulations, the sales associate was rude on the phone trying to gaslight the entire situation. Watch for your money!!"

"I bought a pair of pants in this store last Saturday. A Chinese salesperson Rose told me that the pants were made of wool. But when I got home I saw that the material of the pants was polyester and they were on final sale. I was very unhappy and would never come back to this store again. Please be aware of this salesperson, it is very dishonest!!!!"

"BE AWARE!! 1) Be sure to check the RETURN POLICY before spending your money. 2) Stores and online shopping malls are completely different places. keep this in mind. 3) The manager said it's made in Italy. But it's made in China."

"I am not sure why this place has bad reviews. I got great service this past Saturday. I was helped by stylist, Patty Araujo. She is great and very friendly. She showed me different ways of wearing a beautiful pink coat, which I ended up purchasing. She even send it out for me to a taylor to do small adjustments. Amazing service!"

"They do not do cash return once you spend money in the store. I will suggest everyone to buy on the website. I bought a coat for full price in the store and find out that it is actually on sale on the website couple days after I purchased it. I called in and ask if I can get price adjustment, but they said the website has nothing to do with their store and they will not do a price adjustment. I would never spend my money again in this store :( very upset"