Macy's,

1900 Montebello Town Center, Montebello, CA 90640

"Oh. My. Goodness! This review is going to encompass the regular Macy's and Macy's Home/Backstage. And I'm going to start with Macy's Home. This particular location is absolutely huge, and truly, I think this has to be one of the largest, because this Macy's Home/Backstage has it's own building in the mall, not just a department in a regular Macy's. They carry so much more merchandise than the other locations I've visited. I just popped in here on my way to another store, so I didn't have much time to explore, but I'll be back here very soon for a deeper dive into Macy's and Macy's Home/Backstage. Stay tuned..."

"Before writing this review I visited the Montebello Macy’s store on three occasions this past month to make sure my opinion wasn’t just based off of one visit and to give them the benefit of the doubt. Unfortunately, I have been consistently disappointed with the overall condition and organization of the store. During each visit, I found it incredibly difficult to navigate the store - more so the men’s departments - due to the messiness and lack of proper organization. Clothes were frequently strewn on the floor, mismatched to their department, and not put away or still on rolling racks making it challenging to find the items I was looking for. It was disheartening to see the store in such disarray, especially considering my own prior experience working at this same Macy's store as a young adult, where cleanliness and organization were always maintained at a high standard by management. Additionally, while some departments clearly lacked any employee presence, at others I noticed that 2-4 employees were frequently grouped together, engaging in personal conversations rather than being readily available to assist customers or otherwise keeping the store clean and orderly. This lack of attentiveness made it even more challenging to locate items or receive the help I needed. Why aren’t these employees folding clothes or keeping the department orderly if they’re not ringing up customers? Why do I have to hunt someone down for a price check? It’s likely because there are rolling racks in the middle of the walkways covering the self-service price check machine. It’s one mishap after another and it’s very frustrating. As a long-time Macy's customer, I believe that the management of this particular store needs immediate improvement. To the Macy’s Montebello Management team: “WALK. THE. FLOOR! See for yourselves how awful your departments look and do something.” I hope that the management team takes these concerns seriously and implements necessary changes to enhance the shopping experience for customers. Given my recent experiences, I’ve decided to visit other Macy's locations in the future, in the hope of finding a better-managed store that aligns with the standards I expect from Macy's."

"This is the worse men’s department I have ever seen. Was here the day before and it was the same or even worse. How can management not walk the floor and see this. Or at least I think they should be walking the floor. The rest of the store was just as bad. The pant-less mannequin did it for me."

"The store is well organized, but personnel is not friendly at all. Denise at the clinique section helped my wife and I, and she was very helpful..."