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CVS
16922 Bolsa Chica Street, Huntington Beach, California, United States
About the CVS
CVS is a multi-purpose retail institution located at 16922 Bolsa Chica Street in Huntington Beach, California. This establishment offers a wide range of products and services, including clothing, convenience items, pharmaceuticals, food, health products, and liquor. Whether you're looking for a quick snack, a prescription refill, or a new outfit, CVS has you covered. With a convenient location and a diverse selection of products, CVS is the go-to destination for all your shopping needs.
Photos of CVS
16922 Bolsa Chica St, Huntington Beach, CA 92649, United States
Opening hours of CVS
Monday:
07:00 - 22:00
Tuesday:
07:00 - 22:00
Wednesday:
07:00 - 22:00
Thursday:
07:00 - 22:00
Friday:
07:00 - 22:00
Saturday:
07:00 - 22:00
Sunday:
07:00 - 22:00
Reviews of CVS
"I saw the poor reviews and was reluctant to get my prescription transferred here. But my experience was 5star! The employee Anh kept working and helped me obtain a partial prescription to cover my out of town trip. The prescription was filled quickly. When I checked out, the employee shared stories with me. It was a very pleasant experience. Give this place a chance! They took great care of me."
"The pharmacist Anh Dao Nguyen is extremely rude and disrespectful to customers. I asked a simple insurance question and she raised her voice to me and kept shouting “I’m 1,000% sure I’m right and you are not.” I then watched her yell at the customer behind me when he asked if he could find a pharmacy that carried his prescription and she said she would not help him. She has zero patience or empathy towards others."
"Best store! Free ear piercing, tons of beauty freebies always! Great staff- always clean, friendly and knowledgeable. My favorite store for sure! Pharmacy staff are friendly and helpful! Love Brandon and Arny who always have a smiling face and a willingness to help!"
"Literally the worst pharmacy in the United States. The last 5+ times we have needed a prescription it has been delayed, unavailable, messed up or not filled despite a promise of when it would be available. This weekend’s experience was the best (WORST) of all. My doctor, who I’ve gone to for over 15 years and has always followed through on calling in prescriptions, sent an order over on Friday. We went in Saturday and told they never received it. No record of anything called in for me. While we were talking to the head pharmacist, she said let me check our voice mail and see if we missed it. She then proceeded with the biggest HIPAA violation I’ve ever experienced by playing several doctors messages over speakerphone including patient names, dates of birth and medications. UNBELIEVABLE. We left and said we would confirm with the doctor and return on Monday. Today (Sunday) CVS’ automated system called to say the Rx was available. My wife was in the area and dropped by to grab it. The same INCREDIBLY UNPROFESSIONAL head pharmacist asked her what phone number called to leave the message. She was provided the phone number. Says nothing and proceeds to ask “are you expecting a prescription”? No, we just love stopping by every day and asking if you have one for us. After being told several more times why we were there and what we needed, she continued to claim they have no Rx for me. LAST TIME EVER….Save yourself MASSIVE aggravation and never go to this pharmacy or the filthy rathole of a store that looks like it’s going out of business and hasn’t been cleaned in about 3 years. And please don’t confuse me with the crabby old reviewer that ONLY leaves 1 star reviews. I almost universally ONLY leave positive reviews. It’s aggravating to write about how AWFUL this CVS store is."
"09/27 I received a response from the pharmacy's manager and she basically start attacking me for my comments instead of addressing my concerns and here is part of my response to her on 09/27 I wrote to Feby the pharmacy manager: I regret to say that your lack of management experience is deeply troubling, and it reflects poorly on the entire service. Your response did not address any of the legitimate concerns I presented in my complaint; instead, it appeared to be an attempt to deflect blame and attack me unfairly. This approach is unacceptable and does not align with the level of professionalism and competence that customers rightfully expect. Despite your claims that you have attempted to help on numerous occasions, the fact remains that your team has consistently failed to have my medication ready when promised. To make matters worse, there was a recent incident where a mistake was made with my medication. These issues need to be resolved immediately, and your response failed to provide any assurance that concrete steps will be taken to prevent such occurrences in the future. Additionally, you did not address the recurring issue of your facility closing past lunch at 1 p.m. even though your sign says 1:00 p.m. at least twice this happened to me, last time Sunday and when they came she had us waiting for another 7 minutes to turn the computers on without even offering an apology to the waiting customers, leaving. This is not only inconvenient but also showcases a lack of foresight and customer consideration. Furthermore, I have personally witnessed the unprofessional behavior of your team towards other customers. Such behavior is inexcusable and tarnishes the reputation of your CVS, To put it bluntly, your email is a testament to your lack of management skills, and it has left me with serious doubts about your ability to excel in your role. While I understand the need to provide feedback constructively, there are moments when candor is necessary to convey the gravity of the situation. In conclusion, I implore you to take this feedback seriously, and not just try to retaliate against me just getting my medication, use it as a catalyst for immediate and comprehensive improvement. The service quality you provide, and the reputation of your establishment are at stake. I trust that you will take the necessary steps to rectify these issues promptly and ensure a more satisfactory experience for all customers. Original post on 09/26 Since 2016, I've been a loyal customer at this pharmacy and was initially satisfied with their service. However, things took a downturn when a new pharmacist, Feby, and an unidentified Asian male joined the team. Their lack of management skills started affecting the service quality. This behavior seemed to rub off on the rest of the staff, resulting in disrespectful treatment of customers. I witnessed this behavior towards other customers and experienced it myself during my visits. Furthermore, the pharmacy's efficiency declined. Despite receiving voice messages stating my medication was ready, I often found it wasn't prepared when I arrived. Additionally, the pharmacy used to have continuous service during lunchtime, but they now close, returning at 1 PM. Unfortunately, they are consistently late in reopening, and even when they do, they request customers to wait an additional 5 minutes. The breaking point was when, on 09/26 around 12:30 PM, I received incomplete medication after waiting for 20 minutes. I had to endure another wait after paying to receive the missing items. The overall service has deteriorated significantly. While I prefer the convenience of this pharmacy's location, I am determined to address this poor service and will take necessary steps to do so."
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