El Pollo Loco 3500 College Boulevard, Oceanside, CA 92056

"The chicken is truly great. The salsa bar is also wonderful. It's has the things that all the El Pollo Loco's do. There is lots of parking. Wheelchair accessible parking and entrance. Restroom for customers. Like all fast food restaurants, set your expectations accordingly. Places round to eat for friends if they want something different. This one has a drive through and it is convenient to get to from the Freeway. A great stop in you need to be quick."

"They didn’t repeat my order back to me at the drive through. After I paid at the drive through window, they asked me to wait up at the front to keep their drive through going. When they finally brought the food out, I got 2 burritos instead of 2 tacos that I had I ordered. When I went in to get the two tacos I ordered, I had to wait 10 minutes to get my two tacos. When I asked them what was taking so long, they said they had to service the drive through orders first. When I told them my order was a drive through order, I got a blank stare. When I finally got my two tacos, I never got an apology or a refund for being overcharged."

"Absolutely freaking amazing customer service!!! First time here! One of the best places I’ve been to with all the greetings and smiling faces soon as you enter. The wonderful lady that took our order was so nice and helpful. I wanna say she was the manager cuz she was wearing a different colored shirt but not sure. Still who ever she was, she’s the best!!!!! We got our food, she’s came back around to see us how we were doing and ask if she could fill our cups for us. Like WHAT??? How sweet, we declined but the offer was just so nice!!!!! We will be eating here often as we work in the same plaza. Thank you wonderful staff!!! Keep up the great work!!!"

"I’ve been getting the Double chicken avocado salad for a couple years now but tonight was the last time I will be going there. My friend picked it up for me and she asked the guy what cotija was and he could not answer the question. Then there was barely any lettuce, cotija, pico and only 2 small slices of avocado. The worst thing is that it had seeds of some kind it which is not listed on the description of the salad and I am a person that has many food allergies. The description also states that that there is “organic super greens with lettuce” and there were only 2 tiny pieces of “super greens.” This place lacks the training that is needed by all employees, they must be able to answer questions, give them a cheat sheet to look at. Every time I go there something is usually missing from my order also, this time it was the other 1/2 of my salad which I did not appreciate. Get it together El Pollo Loco! See attached pictures."