Cuyana

"Wonderful purses and clothes. Everyone I give a gift from here loves their gift. Excellent exceptional customer service from Sam with complicated return and item purchase."

"Worked with Zachary to order 15 bags monogrammed when a last minute gift didn’t arrive on time for an event. He had everything done seemlessly (moved bags from other stores) and done in 24 hours. Couldn’t believe how easy he made it!"

"Poor customer service. When I purchased a bag I asked about an additional strap, Maria told me it wasn’t included and would be an additional charge which I was fine with. I then asked for a gift box but this time she failed to tell me it was an additional cost probably knowing I’d turn it down ($13 for a gift box). I had a promo code which she entered and decided she didn’t like the amount (10% off) that was taken off so she applied her own $20 off which was lower than the 10%. Doesn’t say anything and didn’t provide a receipt but said it would be emailed. I was extremely disappointed once I saw the email of her poor bait and switch tactics. Ended up returning everything and going to the palisades location, which was so much better."

"I had a great experience both times I came in and while speaking to people over the phone. Like many retailers, their hours are changing because of staffing. I arrived at 6:02 to find the door locked but people inside. The manager (totally forgot her name, pretty with dark hair) let me in, explained the situation, and said she would be happy to help me. I knew exactly what I was looking for and needed it embossed with initials. She happily did everything while I got to look around. I came back to look at another item and had another great interaction with a gentleman. Great staff and wonderful products!"

"Had a super disappointing experience with this store yesterday (Saturday). We had driven out of the way to go to Abbott Kinney cause I wanted to pick up an insert for my tote. We arrived at the store at 6:30pm. You can see in the photo and as listed here on google that their closing time is 7pm on Saturdays… well, the door was locked when I tried it and the employees were deep in conversation with each other. When I tried the door both the employees glanced over at me and proceeded to continue talking to each other without so much as an acknowledgment. Yikes, cuyana."