Gen Korean BBQ House 390 North McKinley Street, Corona, CA 92879

"Me and my wife were seated. The table was pre set with 2 large plates, tongs, and a hole in the middle (missing the grill part, they usually bring it after you get seated). The host said server will be right with us. We sat there for over 10 minutes before anyone came to see us. Just us two and our hole.. Finally server came over and he was nice, apologized for the wait, and filled the hole with the grill. He took our food and drink order, and we also asked for the normal assortment of side dishes including rice because they usually bring those out right away after u get seated.. We ordered 4 meats: prime steak, brisket, and the new ribs & beef belly. We also ordered 4 appetizers: salad, dumplings, spicy tofu soup, and KFC for appetizers. One soft drink and 1 water.. He informed us they were out of tofu for the soup but he said i can still get the soup broth just without the tofu and i agreed. Then he said food will be out shortly. Another 15 minutes passed and a girl brings out our Korean Fried Chicken (basically nuggets), and 1 small tray of brisket. Still no sides, no rice, no other apps, no other meats, no drinks. Our table was still baren. This is 25 mins into us being seated at this point. (see pic). I thought to myself I may as well get started cooking the 1 tray of brisket i got because im sure the rest of the food and drinks will be here by time i was done cooking. Nope. My brisket was cooked, and i ate plain brisket without sauce, rice or a drink, or any of the sides we are all used to eating with the meats. A few mins later (30 mins into being seated now) the server comes back and says they are out of ramekins for the sides so he put them in the sauce/oil trays. And he brough our drinks and 2 rice bowls. Still no salad, Soup, 3 other meats.. After sitting there for another 5-10 mins of staring at an empty smoking grill with nothing on our table to eat except a few pickles and plain white rice, I decided I had enough. (at this point even if the food got brought out the grill would need changing already after 1 plate of brisket because its been on with nothing else to cook for over 10 mins, and who knows how long that would have taken also).. I waived the General Manager down. He immediately asked if we were missing any food and I said "basically all of it".. Then he offered to check on our items and bring our items out faster. But I said nicely "after waiting this long and looking around at the service provided to other tables also, this experience hasn't been up to normal standards and i would like to leave.". And he said "ok ill adjust the bill and bring it right to you". Now i wasn't expecting a free meal regardless of how bad the service was, even tho we didn't really eat a "meal".. I expected to pay for the 1 soft drink, 1 KFC (nuggets), and 1 small plate of brisket we ate. But the General manager brings us the bill for $40.. (basically one full charge all you can eat plus the soft drink). I told him that i appreciated his attempt to help on the bill, but I disagreed with the amount being charged for what we were served to eat. I explained to him that we sat there for 40 minutes and we only at 1 plate of meat between both of us. And he said "I offered to start you order over and make a new order for you and bring your food out faster this time, but you declined. So this is all i can do on the bill. I cannot discount the whole bill". I told him that im willing to pay for the soft drink and the very little food we ate. Maybe the drink plus $10.. so like $20 max.. but charging me $40 for basically no food and one drink is absurd. He repeated "i cannot discount your whole bill". so i could tell this wasn't going anywhere. So i said this service has been horrible and after coming here multiple times before I am very disappointed and I 100% disagree with what im being charged. I paid and wrote on the receipt I had bad service. I plan to dispute the bill in accordance with what i feel I should have been charged, and reach out to corporate."

"This is my favorite Korean BBQ or one of .... just showing the items I get when I go..... 5 stars originally ..... update this place is trash now menu got changed service is nonexistent sad to see"

"The music was really loud around lunch time. There were a lot of flies buzzing around the table. There was only 1 waiter working. WE barely got our food coming, they need more waiters. I had to order 3-4 times for the second round of meats to come. I won’t be coming back here. There were about 6-7 tables and only one waiter."