El Pollo Loco,

2480 River Road, Norco, CA 92860

"Everything is always great when I come to the Norco location. Please cashiers there are always kind and courteous. The food is always fresh and hot, and the seating area is always kept clean. 5 stars!"

"This place must be under new management/ownership. We'd given up on this branch years ago - chicken was tiny and burnt, and they were out of stock of everything. Fast forward, I've been there twice recently - the chicken is perfectly cooked and everything is delicious. So glad to have our El Pollo Loco back."

"I like to go there almost every Friday because I love the service and the food of course.the new manager I think her name is Ninfa or something like that. She is so nice and fast."

"Update: Pretty sure I got giardia from a salad I got from them on Dec 23rd. Update: They forgot an item so I went back through. The girl at the window was nice, the woman that ended up giving me my missed item said nothing to me, just handed it and shut the window. Then when I left, I realized they didn't give me utensils either. Had to go home to eat which wasn't the plan. I ordered my meal that included 2 sides, as two broccoli sides, and they didn't even fill one of them all the way. Then got to my last piece of chicken to find feathers. I get that small feathers get missed sometimes but theses are big, made me lose my appetite. Spent 20 minutes in the drive thru with no movement. When I got to the window, this was the second time the girl handed me my food without a word, leaving me to wonder if she had given me everything or not. It's not that hard to say "And here's your food," or "Have a nice day," even if it's just to let the person know they can drive away."

"i had a pretty bad on the borderline of horrible experience the other day for lunch in the drive thru at this location. i was in the general area and wanted to grab a burrito so i decided to skip the front counter and go in the fast food drive thru window for quick service but it was slow even though i was the only car in line. they actually mixed up my order with the car behind me and almost handed me a tostada which was strange because my one burrito was completely different. the salsa dressing that i asked for was also underserved in the small container. i wasn't given enough napkins either. the customer service is lacking and seems like another training would benefit them to at least say sorry about almost handing the wrong food out."