El Pollo Loco

"I ordered the new salad with double chicken, it looked delicious. I poured all the dressing and mixed it all up. The first 2 bites were pretty good but the 3rd one had a piece of chicken in it. The chicken was hard and dry. (Not at all the typical moist EPL chicken.) Thinking it was only a few, I began picking out the hard dry ones but it was all like that... gross! I took it to the counter and showed the girl, she waived over the Mgr. He looked at it, said NOTHING, walked over to the prep table, got a little cup & put chicken in it and brought it to me. No words, just set it on the counter and walked away. Then I realized much of my dressing was wasted on the gross chicken and had hubby go ask for another one and they acted like they were paying for it out of their own pocket. Unbelievable! I gave 2 stars for the food because once I got the fresher chicken, it was better. I shouldn't have had to pick out the hard, dry chicken to enjoy my meal. Horrible service at this location, we won't be back!!"

"All around bad experience. To get to the point: -I waited 10 minutes just to place my order (nobody was in line in front of me). -It took 8 minutes to get my food after placing my order. -They gave me the wrong item (I ordered an overstuffed birria Quesadilla and was given a burrito). I didn't have any more time to lose, as I was on my lunch break, but the only credit I'll give them is that someone figured out there was a mistake & I was eventually given the right item, but by then, I was already halfway done with the burrito. Chips that came with my order were few (I counted 7). What really makes me mad is that I'm pretty sure it was the manager who took my order, and never at any point was I given an apology or thanked for waiting, by him or anyone else. It's as if they either didn't acknowledge what had happened or didn't care. Won't be coming here again."

"Went here to pick up a simple order. One of the people working there had cut their finger. Very sad for her. Particularly because, apparently she was the only person there capable of producing anything in the store. It took about 30 extra minutes for the food to be ready. They forgot a salad that was paid for, we got no tortillas, and the "burritos" were a big sloppy mess. When we called, the manager was "busy". Pretty disappointing that you can't get decent food at a food establishment."

"I have been there 3 times now. Every time I go the chicken is super dry. It seems as the chicken has been over cooked or sat out for a long time. I have not had one good meal here. For being a new place it should have better standards. This is the last time I will waste my money at this place."