El Pollo Loco

"My son just returned with some food from this particular El Pollo Loco. The chicken in my burrito was burnt. Not overcooked, it was black burnt. Same with his burrito, and they messed up my wife's El Pollo Bowl. The staff, as my son told me, was fighting with a customer. Staff, undertrained and unprofessional Food, burnto to a blackened unidentifiable mess. I can assure you we will not be returning to this particular El Pollo Loco. There are two closer to the place of my employment, I'll just buy from those and bring it home. I don't expect a five-star restaurant from an El Pollo Loco, but I do expect some semblance of an edible meal."

"I ordered to take out. The older guy cooking needs to be reminded who he is cooking for. I was slow to oder as I couldn't read the menu, visual impairment, the cook was also taking the orders, he was pushing for me to order, there was no one behind me, he walked away and started cooking another order, he must taken before me. Instead of assisting in placing the order he was loudly challenging me read faster even though I told him I could see the combination plates were further away on the menu. He finally returns,q took my order and prepared the 3 smallest thighs he could cut. Goes to proof that complaints to the cook can be hazardous to your health and if the cook gets angry you better get out of his kitchen and go some place else. The food as always good, I'd one of the healthiest in fast food. 3 pieces where always that small I would order 4."

"We love El Pollo Loco on Carson St! The manager, Murphy , is always nice, friendly, and doesn't forget anything. All the employees, from cashier to cooks, are great and food is cooked perfectly! Thank you!"

"The service was good, the restaurant was clean. I really love El Pollo Loco!! What I don't like is that I spent almost 30 dollars on chicken (which did include 10 dollars off in the app,)so originally it would've been almost 40 dollars. Point is they gave me fresh chicken and old chicken, which ticked me off. I visit many different sites and there is always an issue. Did I return to the location...No. one reason is that I didn't live close. The second reason would be when you spend your money you expect good quality food and service. Throw that old chicken away and give consumers what they see on the menu, or in the window!!! & don't have careless employees that won't do their best to make our experiences a happy one."

"Walk in..no drive through at this location. Had the white meat combo I wanted. They may run out of white meat later in the evening like chicken places tend to do but this was b4 6 pm. Service was quick & the young man at the register packed every item choice I asked for plus gave me my $1 off senior discount I asked for. The chicken is tasty & their small garden salad is good. I ask for ranch dressing instead of their green cilantro dressing most people like & they give with their salads. I got mashed potatoes/gravy & 2 flour tortillas too. Beats fast food burger & fries for a quick take out meal."