Geek Squad,

9131 W Stockton Blvd, Elk Grove, CA 95758, United States

"Bought a 75' TV here two years ago... Decent purchase. Out of warranty, ok frustrating enough... Willing to pay, so try to get to repair that is provided by them (their product) but they tell me it's members only now hahahaha Membership is $199 for the year, includes the "diagnostic" but not the repair... There is no value here"

"Had some computer issues and needed a consult and diagnostic. Was easy to talk with someone about the issues my computer was having and make a decision on the best course of action. If you don't already know YOU NEED AN APPOINTMENT WITH GEEK SQUAD! And they are really good about getting you in same day."

"I have purchased many laptops and appliances at Best Buy and have used Geek Squad in the past. I went in today and was informed that it is appointment only and the person behind the counter refused to allow me to leave my laptop for repair. There were multiple Geek Squad shirts walking around trying to look busy and only one was actually working with customers. The one that refused to allow me to leave my laptop that I purchased there for repair. It will be a long time if ever that I do business with Best Buy and Geek Squad again."

"Bought a new gaming PC because my old one died. Got a data transfer as well to transfer all my school documents to the new one. Data transfer took longer than what the guy promised due to my old computer being difficult for them to open. They did not update the online tracker, leaving me clueless as to how long it would take to complete. I go to school 2 hours away from the store, so I had to go in the middle of the school week to pick it up even though they promised it would be done by Sunday. Once I finally picked the computer up and brought it all the way back to school, I sadly did not find my power cable in the box. Whoever worked on the PC somehow forgot to put back my cable in the box. Had to have a friend go pick it up since they were headed my way the next day. Once I was finally able to power the PC on, I noticed I could not use my mouse and realized that the USB bluetooth receiver for the mouse was missing from the computer. Why would they even remove it when there's literally 6 other USB ports to use. Now I am stuck waiting on the phone with geek squad waiting for them to help resolve this. Do NOT go through geek squad Elk Grove if you have any issues with any of your electronics. It is not worth it."

"I walked into Best Buy needing to buy a laptop. I had no idea what I wanted/needed. In fact, I was quite anxious! I have been using a Gateway that is at minimum 13 years old. I told Andrew (manager) what I wanted to spend and he directed me to a laptop that would suit my needs. I also had the Geek Squad install office. They did it while I waited--on a Saturday! It took about 15 minutes, and then I was on my way. I was a little worried I would get home and not be able to do anything on my new purchase, but it is so easy to use. I bought a Surface Pro, and so far, so good! Thank you to everyone who made my experience great!"