Goodwill Sacramento Valley & Northern Nevada

"DO NOT SHOP HERE IF YOU WANT TO HAVE THE WORST CUSTOMER SERVICE EXPERIENCE. Popped in to browse and everything was fine until I got up to the register. Ms. Destiny had a horrible attitude from the moment I came up to her register. She didn’t greet me or anything. I started off by asking her about two vases that were differently priced and if she could price match the lower price she says yeah. So I empty out my cart, she starts scanning and putting stuff into bags. She’s annoyed and throwing things. She then picks up the vases in the middle of scanning my things and starts examining them and she proceeds to pull off the sticker and says someone put another label on it. I’m like ok can I decide on whether I want them after I see my total? She rolls her eyes ever so slightly and sighs. There were a few items that didn’t have a price and she acted like it was a chore for her to price them. I understand working a job on your feet for 8 hours a day can be tough so I give her the benefit of doubt and proceed to try to make small talk and smile. She completely ignores me. After my card goes thru she says “I’m gonna have you go to the manager next time because of the stickers being on top of other stickers.” I look at her dumbfounded because 1. Bold of you to assume I’m going to be back with your attitude. 2. You don’t even know who I am. I tell her this and she’s like this has happened more than three times. I went back to ask for her name and she continued to double down with “my manager was right next to me and even he agreed” obviously you’re going to say that when you’re manager is not in sight. And I said if you’re not built for customer service then you shouldn’t be working a customer service job. I understand having a bad day or two but to be belligerently rude is uncalled for. The other staff seemed fine and helpful but one bad apple can ruin the bunch. As an avid thrifter at so many places this has soured me from ever coming back to this establishment. As someone who was a manager at a retail store I wouldn’t tolerate this type of behavior from a rep. People should feel comfortable to come into your establishment to browse and not feel targeted. Reading other reviews, this isn’t a first time occurrence and it’s disheartening to see people feel uncomfortable when walking into a store where they intend to spend their hard earned money. Destiny acted like she was doing me a favor which is just an unnecessary and unacceptable way to treat people. Treat people like their human beings and do better."

"So is my second time being ...and let me tell you something....cuz boyyy!!!! First of all they followed me everywhere profiled me like a mf!!!! Cash register last was alright but then when I walked away she said something the all started laughing,.. I went back and let.them know you never know what's someone is going through I have high anxiety take alot of medication and when it gets to bad I can't meet peoples eyes or I have bad mouth movements...but thank u for being nice....make me not want to come back because my feelings were hurt..never know what ppl going through. But I will say this good bless u all that judged me and laughed at me in frount of my children...oh and God bless all the staff where following me and blocking the aisle. God bless all yall"

"Prices have gone completely out of control. T-shirts are now $8 with the cheapest ones being $5. Most pants are $14 to $17. You can go to Walmart next door and buy clothes brand new for cheaper than goodwill. The employees also won’t harass you at Walmart for trying on clothes. Employees are always following me in the store and harassing me. I tried on a button up flannel in the store and the worker told me I had to go to the dressing room. I’m not going across the store, waiting in line for 10 minutes, just to try on one shirt that goes over my t-shirt. I didn’t take off any of my clothes to try on the button up, there is no reason to harass me when no other store would have an issue with this. I was harassed again when I put down some items on the front of the rack because I was looking at another item and the employee told me to put it back where it belongs…I still wanted the items and just needed a spare hand for one minute. Finally I was harassed again on a separate incident where an employee questioned me about a visible injury I had at the time. He asked personal questions about my injury and then made an inappropriate joke. I’m tired of being harassed by these employees! Don’t shop here!"

"The associates were wonderful ! They helped me with all the purchases I bought .. They literally made sure I got my stuff to my car safely. Thank you guys and gals!!!"

"I went to this goodwill looking for some pants when I was trying on the pants I notices this foul smell, it kinda smelled like bowel movement, I looked on the pants leg part in notice a bowel stain, that was gross, the staff was no help, I didn’t see any rack for 15/16 size pants . The only good thing I got out of there was a cool in scent fountain. As I was getting in my car I started itching real bad in my inner thigh area when I looked to see what was bothering my skin I noticed bite marks, definitely looked like bed bug bites . I’m very disappointed and I hope if this thrift store do have bed bugs I really hope it gets checked out. That’s not good"