Best Buy,

3690 North Freeway Boulevard, Sacramento, CA 95834

"Was treated poorly by the store manager Nadia. Had a geek square employee turn his back and walk away in the middle of asking if I could check to see if my segway scooter I purchased would charge. The reason I asked was because this is the second segway I was provided. The first one would not charge. I was told they take hours to charge. We don't charge them at the store. I began clarifying what I wanted, and he turned and walked away. The store manager justified his behavior as he was really busy and was told not to charge scooters. As the conversation progressed, the manager became aggressive, telling me that if I didn't want the product, they would just return it. And I could be done with it. I was simply trying to see if my segway scooter would charge before I took it all the way home. After asking if I could speak to the manager, she informed me that she was the manager and that I would be dealing with her. After asking for help to see if I could be assisted with seeing all steps to properly see if my scooter was in good working order, and being told that no one would help me and if I didn't want it I could just return it. I informed her that her customer service skills were poor and lacking, and I would file a complaint with Best Buy corporate office. I normally get great service here. The previous store manager was amazing. This interaction really angered me. I have shopped at bestbuy for a long time and spent a lot of money here. To be treated like less than a person is really off-putting. Most interactions with employees here are great they should be commended for doing excellent work."

"Very helpful and knowledgeable. Considerate. As an elderly woman. 80+ their assistance was greatly appreciated."

"One of the last bastions to find all types of electronics and other home products. 5 stars because they have kept up with modern tech. Their app makes checking out and returning items a breeze."

"Yesterday I bought a Sony PS5 controller for my son. When reached home my son opened the box and wanted to use it unfortunately it was faulty. Today I took it back for return or exchange but employees including supervisors and managers refused to exchange or refund. Well I took it to another branch I was refunded without any questions. The employees including supervisors and managers thinks they own the shop but they don’t. This branch don’t trust customers from my experience and are unprofessional. Please go and learn what is customer service and its importance. Supervisor Diana you dont own the shop you are just an employee. I will never do any business with this branch."