Best Buy

"I got what I needed and the service is always good. The cell phone desk always has a line but the rest of the store looks like it is ready to close."

"The cable could’ve been run any number of other ways, but he kept drilling a hole through the wall of our rental home bigger and bigger. It’s now 2” and we can’t get anyone to refund our service fee or call us back from Segwick to fix the hole. Our landlord lives across the street and now we are not only fearful of the repercussions of this hole, but there’s a gap in the paste he used to fill it in, it’s winter and raining, and this hole is next to our baby sons crib and our bed. Not to mention, of all of the places the router could’ve been placed, it’s on my nightstand with easy access by our infant and our toddler. This man also showed up without a mount to actually mount the device and blamed it on Best Buy for not telling us one was needed, and then wanted to charge us $85 for the mount and another $40 to come back out and mount it properly. We’re livid and the level of service we’ve received in the aftermath has been so immensely poor, save the lovely woman with Sedgwick intake that we dealt with. We don’t have an endless supply of money and we work very long hours, and I work two jobs, just to have what we do. To have not only our money squandered like that, but to be let down by everyone involved is very disheartening. At this point, we paid $230 just to have something done that we ultimately could’ve done ourselves, minus a 2” hole and a mess that took me about an hour to clean. Now we’re likely going to end up having to find a way to pay for the repairs to fix the damage that was done. Up until now, Best Buy had been wonderful to us. We purchased our fridge, PlayStation and Starlink through the same Best Buy. If this doesn’t get sorted out appropriately and fairly, it’ll be the last thing we ever buy from them. We’re all out here just trying to survive, and it took us well over a year to even be able to afford to do this. Now look at where we are. It’s a great position to have put us in. Gross mishandling across the board and our family has been very let down. For the record, some of the staff in this store is amazing and whomever was contracted to deliver our fridge last summer sent the two sweetest men that were hardworking and kind. This should be who is aimed for in terms of customer service and experience."

"Had some computer issues and the Best Buy Boy's came through again, as usual. Highly recommend them for any electronics issues."

"How this store has high reviews is a mystery. Must come from within. This store was once my favorite place to go. Now you’re a ghost. I stood in the car audio section for nearly 20 minutes, made eye contact a few employees and nothing. I walked out and not a single acknowledgment. Now, I work in retail. Have for almost 30 years and I know the importance of just the slightest acknowledgment of a customer even if it isn’t your department. So, this is my last time here. And that sucks."