Starbucks,

10441 Fairway Drive, Roseville, CA 95678

"Horrible violent noise they play instead of music. Many people refuse to enter or stay anymore than necessary. Several patrons were trying to cover their ears and get out as fast as possible."

"On 12/19/2023 Between 11:40am and 12pm at store #2908 I placed an order within the store for gingerbread latte with coconut milk and a bagel with everything. The bagel was good. But the latte did not taste like a gingerbread latte. I looked at the sticker on the side of the cup which said gingerbread oatmilk chai with coconut milk. I asked the person who made the drink if this had oatmilk in it, I also mentioned to her that I ordered a latte instead of a chai. Her response was looking at me like I am crazy and told me that chai is a latte. I also spoke with the supervisor who said my drink was a latte. So I went back to my seat and looked up the ingredients on the Starbucks app. Gingerbread Latte: Milk Foam 2%milk steamed hot Blonde espresso roast 2 espresso shots 4 pumps of gingerbread syrup Pumpkin spice topping Gingerbread Oatmilk Chai: Milk Foam Oatmilk steamed hot 4 pumps of gingerbread syrup 4 pumps of chai Pumpkin spice topping Water So I ordered the Gingerbread latte on my app at the same store. This time it was made correctly and said gingerbread latte on the side of the cup. I could taste the difference. I spoke with the store manager Dennis who did an awesome job at making things right. He was very nice and apologetic and refunded me for the gingerbread chai. After being refunded I went back to my seat to enjoy my latte. I saw the floor supervisor walking out the doors as she was giving me a dirty look. What surprised me about the floor supervisor and the barista who made my first drink was that they lied to me and treated me like I was an idiot. I'm just glad I was not a secret shopper. Once again the Store Manager Dennis did a great job."

"Russell has got to be the best experience I've ever had at any coffee shop, I made a bit of a joke in the order we made and he understood the assignment 10/10"

"They made me feel very special on my birthday and made my drink perfectly."