Firestone Complete Auto Care
6977 Friars Road, San Diego, California, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and maintenance shop located at 6977 Friars Road in San Diego, California. With a team of experienced technicians and state-of-the-art equipment, we provide a wide range of services to keep your vehicle running smoothly. From routine oil changes and tire rotations to complex engine repairs, we have you covered. Visit us today for all your automotive needs and experience top-notch service and quality workmanship.
Photos of Firestone Complete Auto Care
6977 Friars Rd, San Diego, CA 92108, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 18:00
Sunday:
08:00 - 18:00
Reviews of Firestone Complete Auto Care
"Although short-staffed that day, William was professional, efficient, responsive, and effective at running the front office and managing the automotive technicians. He competently fielded in-person and phone call needs by himself and worked diligently to limit the wait time for everyone he served. His handling of the business while being understaffed was exemplary and should be rewarded."
"This places saving grace is their location being so close to the mall. Oil change? 2 hours. New tires? 3.5 hours. Any sort of issue when they are doing what you came in for? Guess you are leaving your car overnight. The front of house customer experience here is fine but the estimates and expectation setting here coupled with the back of house mechanics is just a joke when it comes to customer service. First experience I came in for was a tire rotation, balance, and alignment. The person at the time convinced me on the lifetime alignment as it made a lot of sense however now I just feel in debt to get my moneys worth for signing up for it. The first appointment took 4.5 hours and in the end I was just told they could only align 2 wheels because of seized parts. If they couldn't do the work what took them so long? Why am I paying for a full price alignment when the full job was not completed? Second experience was for 4 new tires I ordered online along with a new alignment. The previous parts said to be seized were replaced about a year ago so the hope was a everything would have been good to go. Booked an appointment online and even with the appointment the 4 new tires, balance, and alignment took nearly 4 hours. When my car was finally ready once again I was told that they couldn't open my hood for a courtesy check (it opens fine, just confirmed it myself without any issue) and that they could only align 2 of my four wheels again because of seized parts. Fine. I believe and trust the shop so off I go with four new tires. 6 miles later and my TPMS sensor goes off, next morning one of the tires is completely flat. Taking the car in to resolve the issue they then tell me that the wheel bead is corroded and while they 'fixed' it, they did it only as a courtesy as if they ever told me this was a concern in the first place. They are literally the only people that would have seen this yet the person I spoke with was condescending as if I should have known and expected something different. While they did cover 'fixing' my wheel at no cost, even asking for a printed copy of what was actually done just for my records seemed like it was such a hassle. "You don't need an invoice for something you didnt pay for" and "next time you will need a new wheel" again as if just having a record was some sort of incrimination tactic I was trying to pull or something. All in all expect to wait 2-3x what any other reasonable shop would provide for anything you have done here. If you know even a reasonable amount about cars I would avoid even trying to explain what you might think is the issue and why you are stopping in for a visit as they will just push you to believe otherwise since "they are the experts". My assumption is that any high rating of this place is people dropping off their car, not needing any realistic timeline on when they will get it back, and just assuming what they are then told is what needs to happen."
"Anthony and Mike were SO friendly and helpful! I called in to see if I could get some tires changed same day. Anthony was very informative and knowledgeable with the tire selection on hand and suited for my needs. Upon arriving to the store Mike got me all checked in and ready to go! Mike also helped me check out after all said and done. I had new tires on my car in under 2.5 hours. These guys are awesome here! I will certainly recommend and be back! Appreciate you all!"
"William was the rep who helped me. He was friendly, very helpful, and honest with his approach. I am glad I gave this shop a try because I am satisfied so far with the service (bought 4 tires oct 2023 and now had tire system repair). Other staffs are friendly very helpful too. They finished my repair earlier than expected. Shop is neat and clean. Location is convenient too."
"Great service. The appointment system needs some work though. It allowed me to set a five o'clock appointment but later sent me a confirmation for thirty minutes later. Fortunately I was available to head over but was told that they don't alter appointments that late in the day. They worked me in though but still had to wait ninety minutes to an hour like a walk in. I still appreciate them working me in."
-
Bring a Trailer
1300 17th St, San Francisco, CA 94107, United States
-
Best Buy Outlet β San Rafael
1801 4th St, San Rafael, CA 94901, United States
-
Swedish Auto Services
74 Hamilton Dr # D, Novato, CA 94949, United States
-
Novato Radiator
904 Vallejo Ave, Novato, CA 94945, United States
-
Tesla Sales
750 E El Camino Real, Sunnyvale, CA 94087, United States
-
O'Reilly Auto Parts
1323 Second St, San Rafael, CA 94901, United States
-
O'Reilly Auto Parts
812 Francisco Blvd W, San Rafael, CA 94901, United States
-
NAPA Auto Parts - Woodland Center Auto Supply
70 Woodland Ave, San Rafael, CA 94901, United States
-
AutoZone Auto Parts
28 Bellam Blvd, San Rafael, CA 94901, United States
-
World Pac
160 Paul Dr., San Rafael, CA 94903, United States
-
Ma's Auto Body
777 California Dr, Burlingame, CA 94010, United States
-
Motor Masters Automotive
4399 S El Camino Real, San Mateo, CA 94403, United States
-
Spiteri's Complete Auto Service
292 Old County Rd, Belmont, CA 94002, United States
-
Hudson Automotive
186 South Blvd, San Mateo, CA 94402, United States
-
Palm Ave Motors Auto Repair
308 7th Ave, San Mateo, CA 94401, United States
-
Stress-Free Auto Care
3825 S El Camino Real, San Mateo, CA 94403, United States
-
Auto Stop
185 Mississippi St, San Francisco, CA 94107, United States
-
Ron Ramies Automotive Inc
115 Portola Rd, Portola Valley, CA 94028, United States
List of businesses, places and services in California
β business help π services β phones π opening times βοΈreviews π addresses, locations π· photos