Firestone Complete Auto Care

"I arrived early for my appointment and they took my vehicle in right away. I had an oil change, tire rotation and alignment done in a couple of hours. My vehicle handles great now and the cost was about half of the dealer pricing for the same job. Will use them again without hesitation."

"I called @ 5:10 pm when they close @ 6 pm and he said if I don’t get there in 10 minutes he won’t be able to help me .. I got there as fast as I could needing a nail taken out of my tire which only needed a patch and he claimed that he can sell me a new tire and wouldn’t be able to patch it . Unfortunately did not get his name but will call tomorrow to find out. They didn’t have any customers which didn’t make sense why he said I had to get there in 10 min to be helped with what only was a patching that I needed."

"Would’ve gave 0 STARS, but not an option. Had an appointment set for 12 noon, because the tires I needed had to be transferred. I get that. An hour and 45 minutes later, my vehicle STILL waiting in the parking stall. At the two hour mark (2 PM), my vehicle is in the bay. It stayed in the bay for over an hour before it was raised. At 3 PM, the tires were now off. No new customers entered for service or appointments. At 4 PM, tires STILL off when I talk to the manager, letting her know it’s been 4 hours and requested an approximate time of completion. She runs back, 5 minutes later she says 20 minutes. After 45 minutes they call me to say my vehicle is ready. After paying, now walking to my vehicle, I notice the spare tire was in the truck bed. I returned inside and advised them their job was not yet complete, as I requested at the start of this painful ordeal to replace the spare BACK under the truck bed. Now, 5 PM, I’m finally leaving. All I wanted was communication. But no NADA, as they would say in this store. Bery painful and will probably seek another auto care store or location."

"If I could leave 0 stars I would. AVOID THIS PLACE AT ALL COSTS. I usually bring my car here because it's right down the street from where I live. I've brought my car in for a simple oil change or to change the tires and every time they want to keep the car the entire day or overnight. They ALWAYS claim they are understaffed. It has been three years of the same nonsense. They always push additional repairs and I'm under the impression they intentionally do this to make more money. My car is fine when I take it but when I leave something always goes wrong and I have to take it back and it becomes a major expense. Today was the final straw as I had an appointment for 1PM. For an oil change and tire patch. These services shouldn't take more than an hour at most. My husband went to take the car and they told him there was a wait and the car would have to be kept overnight !! Then when my husband refused, they said they could have it ready by 6 or 7. I do not recommend at all. This place is a SCAM! AVOID THIS PLACE!"

"Is it a Sunday and gosh all the Tire places are closed? Well, Hallelujah!! FIRESTONE is open on Sundays! After church, after lunch... a flat tire? Yup. Just go there. They will be open. Got the tire, they balanced it, and then we took it back to the car in question. What a relief"