Starbucks,

4701 Madison Avenue, Sacramento, CA 95841

"Awesome customer service. Our kid spilled a drink, and an employee who wasn’t even on shift had a replacement drink made and towels ready for cleanup within seconds of the spill. They also pulled up an extra chair four our family from the back when there were no extras on the floor without us saying anything."

"UPDATE: I had the opportunity to encounter with the location manager last week, CJ. I finally ended up returning to have my coffee re-made. I've never returned in the past, so I was already nervous doing so. Well, CJ knew exactly who I was because he had let me know he saw my review, and he encouraged me to please go back any time my drink is not to my liking. He gave me a couple of courtesy cards to use for my future drinks to make up for my previous drinks. It's nice to know that they/He does care. I fail to mention in my original review that the staff here are always nice and polite and since this is my preferred location, most know me by name..if I had to walk in, they greet me and knows which drink I ordered without me having to say anything, that shows great customer service...or perhaps I have a drinking problem..addicted to Starbucks. *smirk Thank you CJ for making me feel that I do matter as a customer even though you have thousands of other customers. Keep up the great work! ORIGINAL review: I have been coming to this location for many years as it is located conveniently on my way to work. I usually order from the app and drive thru to pick it up. I'd say more than half the time my drink is made correctly, but there have been many times when the taste is not consistent..either too sweet or I'm just tasting milk. I order the same drink all the time. I'm beginning to wonder if this is due to the high turnover they have at this location."

"This is not the first damn time this has happened apparently they aren't crazy about getting orders with decaf coffee because it's hard not to burn.. so again I got warm milk and chocolate in my mocha with no coffee!! tried this place a couple of times they keep doing the same damn thing I won't be back! Keep up the great work.. I guess you can afford to lose customers!"

"Amazing staff !! Super friendly. I recently had a bad experience at the one on Folsom Blvd. “BATMAN” and I believe her name was Carmen were very attentive and friendly while making my drinks. This customer service is very much appreciated when the holidays can be stressful (on both sides) Thanks yal. Happy holidays!!!!"