AutoZone Auto Parts

"If I could leave zero stars or even less I would! I visited the 195 Rancho Santa Fe, San Marcos location this evening 3/10/24 at around 8pm and what a terrible experience! I walked through the door in a relatively great mood and was not greeted by anyone. Instead I received two glum unfriendly looks from the gentlemen behind the counter who may as well have yelled " I hate my job and every customer who walks in those doors". This attitude I find to be unexceptionable in the service industry or any job you decide to do. We live in America and you can choose any job you like and if you don't like it you have the freedom to quit. I recommend you quit the job that you hate so much instead of taking it out on a customer who just simply walked in wanting your help in purchasing something. Oh now that brings me to the second major issue with these two gentlemen. I was helped (kind of) by the shorter guy who didn't seem to know much about his job and struggled to complete a simple return and purchase. I spent nearly an hour in the store doing a return which should have taken only minutes but I don't blame the guy trying to help me but The taller younger guy who I presumed to be in charge as he seemed to know his job very well. This is in no way giving any 'Good Job' to him as he was the rudest most arrogant person I've ran across in a long while. This guy refused to help out he seemed annoyed by my very presence. He took every opportunity he thought he had to make the guy helping me feel dumb. He also was very rude to me and when he finally did help he did it with such a terrible attitude I found myself apologizing to him for being such a pain. I shouldn't have apologized as I did nothing wrong. When I finally achieved my goal of returning the items and purchasing new ones the guy pretty much tossed my change at me as if I didn't deserve respect and he was appalled he had to waste his time helping me. I myself own a small business and if I ever heard of my employees acting in such a way I would be horrified as these guy are the face of your company and they are the kind of employees that will run your business into the ground one customer at a time. Sincerely, A very dissatisfied customer"

"I’ve been coming here since I moved to San Marcos over 15 years ago. Always helpful and knowledgeable. Today, unfortunately, my battery was flat. After a jump start, I went straight to AutoZone. Cesar (not sure I spelled his name right) tested my battery, confirmed it was dead and got the new battery installed. Elapsed time was 21 minutes from pulling into the parking lot to pulling out. Thanks Cesar!!!"

"Specific shoutout to Jared. Super friendly down to earth. I am not a mechanical person. Recommended all the options and varying prices i was looking for and seemed very knowledgeable. He came outside and installed my purchased parts on the car. Not only that, he was not condescending and happy to teach me how to install the parts for future reference and was a fun learning experience. Thanks Jared. Give this guy a raise and mad praise cause he is a man of the people’s. Thanks again."

"Everyone at this store is amazingly helpful. We couldn’t get help from the Subaru services on a Sunday so we came here and were able to get exactly what we needed for our car. Jared is awesome, he got down on the ground and looked under our car, and was able to then help us get the right part to fix it, next time we will just come straight to auto zone!"

"I go here all the time, and the guys are always super friendly and helpful. Thank you so much to the man that sold me my windshield wipers while it was pouring rain outside and he even put them on my car for me! You were a lifesaver thank you."