O'Reilly Auto Parts

"Waiting in line for over 10 minutes. Each counterman disappears after waiting on one customer. All but one counterman is now wandering around not helping customers. Counterman taking customers that aren't in line before those who waited in line. It's like this a lot when I come in here."

"I Walked in this morning looking for tools to remove my tail light unit in order to replace my bulbs. (I drive a Fiat, tricky car to work on lol) I looked around for a bit and wasn't sure what to get. I asked an employee by the name of Ed (Older Hispanic Gentleman w/ glasses) for help and he was very dismissive, he didn't greet me or anything. He then asked me what I needed and I asked him if he could help me look for a torx bolt remover or bit to remove my taillight unit and he asked me if I knew the size and I told him I didn't. He then told me "well I can't help you if you don't know what you need" I found his tone very rude, so I said okay and stepped outside to take a picture of the bolt which needed to be removed, I went up to him a second time and showed him the picture and he said "I don't know what to do with that and I asked him "the bolt has the number 8 on it could that be the size?" He ignored me. He then tells me to go check the shelves with him. I go and he grabs some bits and tells me to show him where my car is. When I get outside I realize he's not behind me anymore but a second later another associate by the name of Cesar or Cesareo helped me out. He was much kinder and more knowledgeable. He helped me pick out the right ratchet and bit and honestly made my experience 100x better. Ed just made me feel dumb to be honest. Definitely need more people like Cesar!! I appreciate his hard work and patience!"

"Great customer service ed his staff very helpful this is my go to store for parts."

"Very helpful staff, prices just a little lower than Auto Zone. If the part you need is not in stock they can order it from another store to be delivered either the same day if requested early enough or next day."

"I Bought a battery here when my son was manager there. They said they can't replace it because my son quit. The managers were so rude that they didn't even want to give me cooperates number so they passed the phone to an employee that started the day before who all of a sudden , had cooperates number. Just ignorant behavior and unprofessional. DINA is currently the manager and another woman , they're both unprofessional."