Ace Air & Appliances 1323 Calle Emilia, San Clemente, CA 92673

"Walter was prompt at the time of his service call. He ordered the parts for our dryer and brought them the next day. Reliable and honest."

"Had this company come out to repair my refrigerator back in Nov 2023 they diagnosed the problem saying my refrigerant needed to be recharged. They charged close to $500 to refill the refrigerant on my fridge only for it to go out again last week. It was still with in the 3 month warranty so they came out to refill it again only this time saying I have a small leak and that I should schedule an appointment for them to come back in a month with a dye to be able to find the leak. The tech after working on it for about 15 minutes, put everything back together, grabbed his tools and left saying the fridge should be good to go in 3 hours and left. After 20 minutes the fridge motor still hadn't kicked on so I called and they said to turn it off, wait a minute and then turn it back on and everything should be fine. Once I did that the fridge started hissing... sobeither the tech didn't close everything up or he made the leal worse. I called back and told them I needed them to come back out and check everything out and explained what happened they said they would be able to come back the next day. I explained to them I would be at work and they said they would be back out later that night. I waited at my house til after the time frame they had said they would be back out only to have them not show up and not even call saying they wouldn't be coming back. Don't recommend using this company they are unreliable and they don't have the proper knowledge to fix things right the first time."

"The good: was able to get an appointment quickly and the technician showed up on time. The bad: wanted to charge me $1000 to replace a part that takes 3 minutes to install. He said the part was expensive but I found it online for $132. When he found that wasn’t the issue, he quoted $1,200 for a part that costs $136 online. I did not have the work done because I hate being taken advantage of."

"We are beyond pleased with the air conditioning installation provided by Ace Air & Appliance. They combined technical expertise with exceptional customer service, resulting in a seamless and stress free experience. If you are looking for reliable and professional team for your air conditioning needs, we highly recommend Ace Air and Appliance. They have earned our trust. Best products, On time, trustworthy and much more."

"AVOID THIS COMPANY AT ALL COSTS! I had a technician from the company "Dima" come over to fix my freezer and dryer. Initially, they were able to resolve the issue with the freezer, which was periodically defrosting and leaking water on the floor. However, my LG compressor dryer still wasn't drying clothes. The technician first mentioned that the dryer was missing a tube in the back, which connects to where the condensed water should drip into the waterline. He connected it, but the dryer still didn't work. We had him come back, and thankfully my wife, who speaks Russian, was able to communicate with him. He diligently explored numerous potential issues with the dryer, even dismantling it almost completely. Eventually, he admitted that he needed to do more research before returning to fix it. Unfortunately, after that, both the technician and the company went completely silent. We called multiple times to complain, but they blocked our phone numbers. Only after setting up a Google voice number were we able to reach the receptionist, Anna, who took my call and listened to my concerns. However, despite promising to contact “Dima”, but of course nothing happened. It's incredibly unprofessional that they took our money and left our dryer in a worse condition, as you can see from the attached pictures. In summary, I strongly advise avoiding this company at all costs. Their unprofessionalism, lack of communication, and failure to resolve the issue have caused us significant frustration and disappointment."