Panera Bread

"I used to eat Panera a couple times a week or more for lunch when I was working. The Vermont white cheddar cheese macaroni was to die for. However now it is really not a great experience eating here. First of all I pulled up guidance of the line there was only two cars ahead of us yet we waited at least a total amount of time of 30 minutes in the Drive-Thru at least and to top it off they were out of macaroni and cheese which is absolutely absurd me since it's one of their main dishes they sell. But we literally waited for our food for quite an extended amount of time sitting in the Drive-Thru as staff learn how to make a drink or I'm not sure what they were doing exactly but it appeared that they were all watching the Smoothie be made. We only ordered two things macaroni and cheese and two drinks. That's August 15 minutes from the time we got to the window until we got our food previous to that we already waited for the one one car in front of us to get their food and we waited approximately 15 to 20 minutes for that. The people working in there we're not an apologetic the food was actually cold when we got home and it's just a really disappointing experience. Not only that but when they said they were out of the regular macaroni and cheese they said that they have the cheddar and brought the macaroni and cheese so he agreed to go ahead and get that instead which by the way it was awful. I will never ever order that again ever. But some accommodation should have made for the long wait time which was absolutely atrocious in my opinion. But realistically I mean I'm going to be calling to get my money back on the food because not only was it not good at all but it was cold. So I'm not quite sure what the staff was doing the entire time we were waiting for this extended period of time in the Drive-Thru. Not to mention for two macaronis and two drinks it was $42 which is absolutely ridiculous too. This place is really gone backwards with their customer service and their food quality again I used to love eating here I would hear two or more times a week if I was able to and now I don't even want to eat here at all it's not good staff is slow and non-apologetic about things that should not occur like 30 minute plus wait times in the Drive-Thru with only two vehicles are there and the inside of the store is empty. That's just my suggestion I'm going to call when I have a chance and try to get a refund on my food or at least get a replaced another day cuz it was definitely not good and not hot. I suggest you try to eat at a different place around here because this one is definitely not good."

"Another disappointing Panera experience. Zero stars for the drive thru cashier who gave me my total due after each item I ordered, while ordering food for 4 people, she didn't read it back or offer side options, drinks or cookies. So obviously it was wrong. 1 entree was missing and asked for no bacon on the sandwich. I saw her carry that sandwich back to the kitchen, we all know she took the soggy bacon off, re-wrapped it and pretended like she made a new one. We all know you're not supposed to take it back to the kitchen (plus she missed a piece). Not cool! Fortunately, my son doesn’t have an allergy but my daughter has serious food allergies and we rely on honesty and integrity from the people preparing the food we eat! The other cashier did his best to fix all the problems with our order. 2 stars for getting half our order correct and we didn't find any hair in the soup from this location. (It’s a low bar)"

"DEFINITELY NOT the employees' fault, but this is the standard amount of chicken for a $9 chicken half sandwich? Ludicrous!! Did the you pick 2, $20, and this is the standard. As much as I like Panera, I definitely won't be back since this is what $20 gets you here"

"Not having a good day! Have a terrible cold and had a craving for chicken soup from Panera Bread. Omar and mom went all the way across town to get me one. When they get back I sit down to eat it, quite hungry as I haven’t felt like eating for two days. Look at the tiny $9.15 cup of soup and think, “is that the large bowl?”. I opened it looking forward to enjoying it and I see something strange on top. I use the spoon to investigate and out comes this HUGE piece of plastic! I have a very sensitive stomach so it made me instantly sick just looking at it. I swear I will NEVER eat there again. I don’t know that I can eat out again! Disgusting! #panerabread #Panera"

"It's really sad, I hope that all Panera Breads aren't falling to the level this one has. It's been years since I've been to a Panera Bread. I I just haven't had the opportunity much. We decided to go to satisfy my wife's latest pregnancy craving macaroni and cheese to be fair her macaroni and cheese was excellent I had the broccoli whatever macaroni and cheese and it was horrible it was almost like there was some kind of a chemical sauce not even a cheese sauce on it I didn't finish it and I was sick the rest of the night wishing I hadn't eaten any of it the pastries I got and had later in the evening were wonderful the biggest disappointment wasn't the homeless person doing makeup, who had her Bicycle with her in the restroom and shoes in the sink when my pregnant wife was trying to use the restroom and then had to ask the lady to please remove her shoes so my wife could wash her hands. Or when an employee went into the bathroom (and obviously didn't wash your hands because you couldn't even get to the sink with the bicyclein there), and when she came out, we made a comment to her about the woman with the bicycle and shoes she said "do you want me to tell the manager?" Duh came to mind. The biggest disappointment was the irritated eye rolling "manager" that went to go talk to the lady and when the manager came out seemingly bothered by annoying complaining customers and didn't look at us, say hi, or anything. (like we were in her path of travel she had to workhard not to look at any customers) needless to say, 15 minutes later when we left, the homeless lady was still in the bathroom, or should I say house? One star for the awesome macaroni and cheese that my wife had and one star for the awesome pecan pastries I had for dessert that night. Oh, one more thing, the guy at the register with the great customer service really seem to go out of his way to make it sound like each of our orders came with a beverage and a side be it bread chips or Apple so I thought it was weird when I saw the additional charges for the beverages that we weren't going to order, but since they came with it we went ahead and got. It's not a big deal, but our total order was over $50, and the overall experience was horrible. we have no intention of ever going to a Panera Bread again, but to be honest with you, I sure do miss those steak and egg bagels. Maybe I will be back one day..."