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McDonald's
2254 Otay Lakes Road, Chula Vista, California, United States
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About the McDonald's
McDonald's at 2254 Otay Lakes Road in Chula Vista, California is a popular fast-food restaurant known for its iconic golden arches and delicious menu offerings. This establishment offers a wide variety of classic American fast-food items such as burgers, fries, chicken nuggets, and milkshakes. Whether you're looking for a quick bite to eat on the go or a family-friendly dining experience, McDonald's has something for everyone. With friendly staff and convenient location, McDonald's is a go-to spot for those craving a tasty meal in a casual setting.
Photos of McDonald's
2254 Otay Lakes Rd, Chula Vista, CA 91915, United States
Reviews of McDonald's
"I've gone multiple times this location and the customer service in the drive through is awful. The tone in which they speak to you and after the first item I always ask for they always say "is that it" in a tone as in hurrying you up and not giving you time. The second is the frappe which Iakways come out watery. It's not how is should be. I won't be coming here anymore, it's been too many times where they just continue to fail in both customer service and quality of food."
"Tried to use my code for a deal from the app and the girl must of messed it up and then pulled the “nothing we can do about it card” with a snarky attitude. Guess what? That’s called a bait and switch. Reeling me in with a deal and then denying its existence when I go to order. Another reminder not to go to McDonalds. I knew I shouldn’t have pulled up."
"The service at this location is terrible. They consistently get my orders wrong to the point that I joke with my husband that we should say “just throw something in the bag” The drive through workers never apologize for getting orders wrong or making you wait in the penalty box for long delays while they serve people behind you. And they will not let my 18 year old child order if he goes in around the time high school lets out because they say they refuse to serve high school students. I understand that if groups of students come in and are disruptive, it can be difficult for other customers. Then ask them to leave. However refusing to serve one young adult is wrong! Not a good place."
"Honestly speaking this probably has to be some of the slowest fast food experience I've had. I rarely go here but I want to say about 8 out of the 10 times I've come here, even if I order online ahead of time their drive-thru always makes me pull off to the side and I have to wait 5 to 10 minutes for my order. That kind of defeats the whole purpose of drive-thru in my opinion. Food is decent, customer service is pretty good, but if you're trying to grab something quick through drive-thru I would not recommend this place."
"This last time I went there, the automatic order system failed to provide receipts. When my companion inquired about our order, despite the low customer presence, the staff ignored us for about 10 minutes. Another customer faced a similar problem, expressing frustration, and rather than addressing the issue, the staff called the police. It seemed extreme, especially considering the customer was merely asking about his order. I shiver to think that had we expressed our concerns more assertively, they might have taken the same extreme measure with us. It's unsettling how a simple inquiry about an order can escalate to involving the police."
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