Panera Bread

"Tried to give Panera a chance one more time. Two pick 2 meals, 2 bowls of Mac n cheese, 2 small drinks was $74. You order at the counter, go pick up your own food at the counter like you're at a deli, and get told to buss your own table. The Mac n cheese was microwaved and over cooked to hard on one side. Super small portions. Salad was drenched in dressing even though I asked for it on the side. What a waste of money. And the staff look miserable. You can get better quality food, served at a table with actual friendly staff for 1/3 less the cost."

"Drinks suck service sucks. The place is dirty there are crumbs and plates and food all over the counters where you order food I don't know how it got that bad. The bathrooms are nasty why is the urinal like touching the ground the drink counter is nasty with sticky stuff and straws and lids everywhere i wouldn't mind the cup lids and straws but why is the counter like glue..."

"They've been out of coffee for the last 3 days. Soda machine is always broken. The charged lemonades are behind the counter."

"Okay, this might be the worst review up to date. I was on my way to this location using maps to get me there. Then it stopped working. After many attempts, I decided to call the store to ask for help. The young man who answered the phone said his opening to answering the phone, and I asked for directions to his location. I shared my location at the time (going SB 163/54). so he could let me know what direction to go. He proceeded to tell me that he didn't know where I was at. He then asked a co-worker, who didn't know either. So I asked for crossroads, and he didn't know what I meant. So I asked for the name of a nearby street, he again asked a coworker, and again they didn't know either. But the co-worker mentioned to him to ask me if I knew where Vons or Target were (I could hear her next to him) , he asked me and I responded that it had been so long since I had been in the area I wouldn't know, that I appreciated any help he could give me. By this time, he was getting frustrated and responded with; "Ma'am I have no idea where you are." I responded with, "I understand and was hoping a street name might help me when I stopped and asked someone for help." He was frustrated and told me he can't help me. I asked for the manager. He put me on hold. Meanwhile, I found a Target close by an In&Out place. I asked a young man coming out of the store (he was starting to gather carts) if he knew of a Panara place nearby. He said no. 7+ minutes went by, and the young man came back to the phone to tell me his manager couldn't help me and he wasn't coming to the phone. So I said, "Okay, I just want to be sure I understand correctly. You couldn't help me. You asked your co-worker, and they couldn't help. You went to get your manager at my request, and he said he couldn't help and he wasn't coming to the phone?. Do I understand this correctly?" He said yes. I responded with, "That's horrible customer service." Well, I can't help you he said. "Well, that says a lot about management and the team, doesn't it? I'm going to let corporate know how I was treated." And this kid said to me, "Go ahead. Do what you have to do." AND HUNG UP!!! Make no mistake. I understand that my GPS going out was in no way their fault or their concern. This is about CUSTOMER SERVICE, and they DON'T HAVE ANY!!! Eventually, I found the location and went inside to meet up with my friend. The only reason this place got 1-star is because there was a gentleman who came in very friendly and asked about available outlets for his laptop. He sat at the table next to me, introduced himself, shook my hand, and said my name is ______. Then, he went about his business. I do realize that not all locations are this way, but I will say that THIS LOCATION is one to AVOID!!! DON'T BOTHER GOING HERE!!! There are plenty of other places you ould go and I'm sure you have a good chance at much better customer service. I'll be happy to share a follow-up review with his one."

"I popped by this panera as I was driving somewhere else and this is my new favorite Panera. Charles, the cashier, was very friendly, personable and attentive and all the rest of the staff was very alert to all their customers' needs, constantly clearing the tables and announcing my name when my food was ready even though I was also assigned a number. Top shelf."